Eyemart ExpressReviews of eyemartexpress.com

They were great a couple years back. Recent interaction went horrible. After a couple attempts to fix the quality issue I defaulted to a refund of my money.

The employees are rude, short and very dismissive. They do nothing to help you with trying to find the best deal they offer. I left and gave Costco my money instead. I will never go back there, and suggest you save your time and go anywhere else, but there.

Horrible customer service. I waited an hour and a half for warranty service, because someone put me under "new purchase" and not under "pickup/service." My glasses are STILL broken. With this sort of HORRIBLE customer service, I will NEVER purchase and pair of glasses from your company! Don't do it! This place hires stupid, useless people. Yes, I'm angry! I have a right to be after 90 minutes of being in the computer as a "new purchase," when it was a goddamned "service" issue. Which, dear reader, is actually in their computer. The lack of competence has voided my warranty.

Meridian Idaho location: My first experience with Eyemart Express was frustrating because they got my original order wrong and charged me an additional $10.00 to re-order. Then they refused to repair scratches even though I had them less than 30 days. They blamed it on the employee "who no longer works here" who failed to add the anti-scratch (again ordered wrongly) and insisted on an additional $50.00. The Manager girl did not seem interested in trying to make this right with me (rude) and I will take my business elsewhere.

I bought glasses from Eyemart Express in February. I bought the polycarbonate lens for $319.00 I asked for the scratch guard. It is the middle of May and both lenses have a cloud or haze from where they are scratched. I called the store and was told the lenses are scratch resistant and not scratch protective. So now I have to buy glasses again. I implore you not to buy your glasses from Eyemart Express. They are not a reputable company. The glasses were not done in one day. It took seven days before they were ready.

Was not told that VSP insurance is out of pocket untill I arrived at store. All my benefits that I pay for do not apply there only Small. Discounts. Very untruthful and deceiving drove an hour for nothing. False advertisement as far as I'm concerned

I went to eye mart express in Spanish fork today to get new glasses, I had 500.00 in my pocket and eyemed insurance to pay for the glasses and none will wait on me, there were three people talking and another one taking care of customers, they were aware I was there waiting and I had to leave after an hour waiting. I took my business somewhere else who treated me with respect and dignity I was not there for charity I have money.

They need some customer service classes. If I were rating their service as a secret shopper they would have failed. I am being kind because I would give less than ONE star. Looking at the other reviews, others agree.