Eyemart ExpressReviews of eyemartexpress.com

I can’t begin to say how disappointed I am in Eyemart. The ordering process was smooth, but I had a coupon for 50% off a complete pair. I did not receive the complete discount. None of the exclusions at the bottom of the coupon applied to me. I feel that this is false advertising. Last year I received the 50% off and the order arrived within three days. This time, the order took a week to arrive. Timing is not that important to me, but the discount is. In the future, I may have to look for services elsewhere.

I placed my order online for pickup in the store. It was done quickly and correctly, which I appreciate. However, when I arrived to pick up my order, there was a line. That in itself was not a problem. I added my name to the wait list, and sat down. There were two employees working at the time and both were serving other customers. They completed their orders at about the same time, and had a quick discussion about which customer was next. They were correct in that, and I should have been second. However, the two people that had walked in the store last, who would have been two places behind myself and also who didn't sign in, were called immediately to the desk without any question. When I stood up and said excuse me. I've been waiting and I've been here for about 20 minutes, the employees looked confused. I told them that I'd even signed in, and they looked even more confused. 'S. One employee asked if I was picking up or placing an order. I responded that I was picking up, and was told it would only be a moment. Regardless of the fact that I had arrived about 15 minutes prior to the subsequent customers, they were still attended to first. All in all, not a terrible experience, but customer service definitely leave something to be desired.

I used to love this company but the customer service now just doesn't exist. Sometimes this transition is really tough for the customer/patient as well as the staff. Be more hospitable and helpful.

I spent about $360 on a pair of reading glasses at your store, only to find that they performed significantly worse than my old pair from last year. The field of vision was extremely narrow, and things became blurry whenever I tilted my head or even slightly shifted my eyes. When I returned to the store a few days after picking up the glasses and explained the problem, the staff member’s immediate response was to tell me that I needed to see an eye doctor. I was very surprised by this response, especially since I had just received the glasses a few days earlier and was reporting a problem with the glasses themselves. She also told me that she had already checked the glasses before handing them to me. I asked her to check them again and explained that the narrow field of vision and blurriness occurred with even very slight head or eye movements. After examining the glasses again, she discovered that there was in fact a manufacturing defect. I appreciate that the store ultimately agreed to make a new pair for me. However, I was very disappointed by the way my concern was initially handled. Being told to see an eye doctor before the glasses were properly examined, followed by the discovery of an actual manufacturing defect, was frustrating and made me feel that my concern was not taken seriously. I hope the new pair will be made correctly and that this type of situation does not happen again. I also hope that customers who report a problem with newly purchased glasses will have their concerns carefully investigated before being directed elsewhere. I hope that customers who report a problem with newly purchased glasses will have their concerns carefully investigated before being directed elsewhere.

Our experience at Eyemart Express started well enough. We had a very nice, knowledgeable person named Susan help us on our first visit when we were getting glasses for my wife. Susan was efficient without making us feel rushed. We left with two pair of progressive bifocals. I ordered a pair of Oakley prescription glasses also with a progressive bifocal lens and premium 1.67 lenses as my prescription is quite heavy. They were $456 and would be done in about a week. We were quite happy. After a couple of days my wife could not handle the bifocals as they made her dizzy and gave her headaches. We decided to make the 72 mile round trip to Eyemart Express to exchange the bifocals for single vision lenses. We arrived on a Friday morning and explained the problem to another Eyemart employee (not Susan) and clearly told her we wanted an exchange, not a refund. She started talking about a warranty issue and said she couldn't offer a refund because it was the managers day off. It made no sense to us but we left and made the 72 mile trip again on Saturday as her headaches were getting worse. We easily exchanged the glasses with Susan and she took good care of us once again. My Oakly glasses with the supposed 1.67 high index lenses were ready within the time frame stated. After yet another 72 mile round trip upon arrival I was shocked to see what looked like extra thick Coke bottle bottoms. Those lenses were at least 3/8 thick! They looked ridiculous. The fact the someone at Eyemart Express thought that was acceptable is amazing to me. They (not Susan) claimed that different manufacturers have different lenses. I’m calling BS on that. I have worn the same prescription with the 1.67 index lenses from different manufacturers for years and NONE of them were even close to the thickness of those laughable aberrations. I got a refund. Bottom line from our experience. If you want a simple, inexpensive single vision product they will probably do the job. But if you have a more complex prescription and need a high index lense I would look elsewhere. And ask for Susan.

The delivery address changed to the credit card billing address at check out. Annoying… Othewise enjoyable experience.

Ordering process was great. Received my glasses and I could not see out of them. Have to go to the store and have them fixed.

Leeona the lady that helped me was outstanding.she listen and helped The 3 stars I gave has nothing to do with Lemons.