Eyemart ExpressReviews of eyemartexpress.com

Haven't received my glasses yet

I went to the store as usual. My choices were cheaper with the online app. The attendant helped me (wonderful) order arrived in mail. I can not wear these glasses. It's like looking through a tube. Clear as long as your vision is centered, the peripheral is blurry. I have to move reading material in or out to focus to read. Will not use online again. I have always used the store except this time. The store has always done a wonderful job.

I purchased glasses from you the last 3 or 4 years and purchased the warranty but never had to use it ,this year i didn't purchased it and was told i had a year warranty but to find out it was on the frame only .I went in the store sept 3.2025 and was told to pay $265 for new lenses plus i never had my lenses to scratch soooo bad but this time a different type oh lenses was put in my glasses by the sale woman .I will never come back because it was wrong and a manager said she will pay off of the $265 and I'm just not satisfied how i was treated.

Glasses were lost, then found and perscription is wrong

When I ordered my glasses two weeks ago I was told I could pick them up the next day locally well two weeks later I'm still waiting for my second pair. Been to my local store three times and been told they were done but the main lab had to mail them to the local store to have them put into my frames but no one knows where they are or when to expect them . No email no notifications just limbo.untill this survey popped up. When I called the local store today instead of driving all the way down there like I have allready done three times , the person on the line was snotty and short with me. I've been steaming mad ever since. Last time I buy glasses there for sure.

Ordered 2 pair of glasses. Sun glasses were ready same day. Picked them up same day, got a new case and was happy enough. Picked up regular glasses a week later, same deal but the counter person wrapped the glasses in a cleaning cloth. I explained to the girl that I never got one with the sun glasses, she rudely said if you want one that they have some to purchase and refused to give one. Terrible Customer Service.

Rude Service no help at all. Purchased glasses previously never do it again.

Purchased a pair of progressive glasses at the Niles Ohio store. After a very short time the coating on both lenses laminated. I took them back to the store and immediately was asked if I purchased their warranty. In my many years of buying glasses I have never purchased a warranty, I understand if I break them, I pay, but poor workmanship? I was told it would cost $500 to replace the lenses. The receptionist was very short with me AND later when I asked her for my Lens Rx she gave me an incomplete and illegible Rx form making it useless.