Eyemart ExpressReviews of eyemartexpress.com

I tried to use the same insurance that I used the previous year and after a rather long search I was told that they needed a card. There is no card as this is an online service (OTC Network) and all activities are done via the net. I showed the associate the 2 glasses that I got at that store last year to no avail. I left forever.

It said they were delivered and they literally didn’t show up

Everything was good until I waned to check on my order! Your system asks for you email and then sends a code to your email, when you go out to get the verification code it makes I very difficult to. You should as for the customers phone number then when the code is sent you can put it in from that screen and you don’t have to go in and out of email, and never able to insert the code!!

the only reason I give 1 star is for time. the reason I didn't give more than 1 star is because they changed my prescription to something that was SO OFF!! that there was no way I could use the glasses. Just putting them on made me dizzy!!

They charged me an extra $30 out of nowhere. The total when I went through checkout and in the confirmation email was much less. And the quality of the material used feels cheap. Also, instead of accepting and starting to work on my order they made me resend the information I already gave them, delaying my order from arriving when it should have, and at no point when they were emailing with me did they mention anything about the extra charge.

Bad experience buying on line I bought a a glasses that come with defective frame and wrong lenses I when to fixed in a local store and they give me a hard time manager was very unprofessional and whit bad attitude and they din't fixed not a good experience

I attempted to become a new customer at the Spokane Valley location today and had one of the worst experiences I’ve ever had in a retail establishment. The store was a little busy when I arrived, but there was no wait. I was greeted, told someone would be with me shortly, and encouraged to look at frames. As the store got busier, each new customer who walked in was also greeted and told to browse or take a seat. The problem? While I waited nearly 30 minutes, I watched the salespeople repeatedly take new arrivals straight to workstations—completely ignoring those of us waiting. I picked out a couple of frames and even moved to the front chairs to make it clear I was ready, but the associate who greeted me still pulled another new customer ahead of me. By then, I had seen at least one other person walk out in frustration, and as I left, another waiting customer also gave up and walked out. Ultimately, as I witnessed, the store lost at least three customers simply because the staff chose to help new arrivals over those patiently waiting. In times when every customer counts, it’s shocking to see such poor service. To be fair, they did seem great with the customers once they had them at the desk; you just needed to be one of the lucky few they felt were worthy of that experience. Unfortunately, I’ll be taking my business elsewhere.

Lens fell out of glasses shortly after receiving them