Eyemart Express Reviews | Read Customer Reviews of eyemartexpress.com

Eyemart Express Reviews | Read Customer Reviews of eyemartexpress.com

Eyemart Express reviews

Showing 215 reviews with 1 star · Clear filters

Na
Dec 13, 2025
The process was all over the place
The process was all over the place. I placed my order online and it didn’t tell me what steps I needed to take to confirm order told me nothing about having to send in a pic of my prescription for confirmation. Nobody knew where my order was and they had to find it. Nobody even called me when they were ready I had to call them and the person on the phone was beyond unprofessional and uninformative. It was disappointing.
Response from Eyemart ExpressDec 15, 2025
All reviews are helpful reviews, so thank you for yours. We’re so sorry about your less-than-stellar experience. Please email our customer service department at [email protected], and we’ll help however we can.
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James D.
Dec 12, 2025
My order was supposed to be here a week…
My order was supposed to be here a week ago and no word on where it is. Apparently it shipped from Wisconsin up to Alaska and I am in Minnesota. Completely unacceptable. Waiting for glasses.
Response from Eyemart ExpressDec 13, 2025
Yikes! We're sorry your glasses haven't arrived yet. Contact our customer care line at 1-888-372-2763, and we’ll be more than happy to provide you with your order status.
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Sharmon M.
Dec 12, 2025
Terrible service will never be ordering…
Terrible service will never be ordering of here agian didnt take my payment till a whole week after purchasing product
Response from Eyemart ExpressDec 12, 2025
We're truly sorry to hear about your previous poor experience with the company. Your feedback is important to us, and we'd appreciate the opportunity to make things right. Please reach out to our customer care line at 1-888-372-2763, and we'll do our best to address your concerns.
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Anthony C.
Dec 12, 2025
Suppose to be over night and it’s been…
Suppose to be over night and it’s been a week and no glasses
Response from Eyemart ExpressDec 12, 2025
We apologize for the wait. To get an update about your order status, call our customer care line today at 1-888-372-2763.
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Bertie G.
Dec 6, 2025
Received my glasses today 12-6-25 and…
I received my glasses today 12-6-25 and the frames are not what I ordered and does not match my receipt. I know the frame numbers are close but not what I ordered.
Response from Eyemart ExpressDec 8, 2025
All reviews are helpful reviews, so thank you for yours. We’re so sorry about your less-than-stellar experience. Please email our customer service department at [email protected], and we’ll help however we can.
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Zaxson S.
Dec 4, 2025
I went in to get new sunglassez
I went in to get new sunglassez, I needed a new prescription so I got that done, then I was told to order online, so I tried to order online, but the assehole didn't tell me I would need more information than what was on my prescription!!! I will never go back to that location!!!
Response from Eyemart ExpressDec 4, 2025
We want every customer to have a great experience in our store. Thank you for letting us know we’ve still got work to do! Please reach out to our customer care line at 1-888-372-2763 so that we can make this right.
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Katelin C.
Dec 3, 2025
The next day advertisement is why I…
The next day advertisement is why I chose to go with this company. I have yet to receive shipment status and it has been over 3-5 business days… false advertising.
Response from Eyemart ExpressDec 3, 2025
Yikes! We're sorry your glasses haven't arrived yet! We use USPS as our shipping partner, and sometimes there is a delay with tracking updates within their system. To get an update about your order status, call our customer care line today at 1-888-372-2763.
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Frank M.
Nov 30, 2025
Not enough reading lens at bottom of glasses.
I have to look at the frame at the bottom of the glasses to see clearly. The frame is obstructing my view.
Response from Eyemart ExpressDec 1, 2025
Providing you with the best vision solution is always our goal. So, let us make it right! Just reach out to our customer care line at 1-888-372-2763, and we’ll help you as best we can!
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