Eyemart ExpressReviews of eyemartexpress.com

First of all let me preface my review by stating that my husband & I have been loyal customers of eyemart Express in Billings, Montana for years. We have always walked away very satisfied with the customer service as well as the prices. All of our satisfaction was nearly overshadowed by our visit today, (January 17th). If it weren't for the manager and her helper, Jessica we would have only given a one star review. The CSR we approached, Andrea was the worst customer service representative my husband and I have experienced in years. She was abrasive when, she actually answered our questions and acted as if it was an imposition to point us toward glasses that fit correctly. When we finally found glasses (on our own), for husband Andrea overcharged him $145. She then brushed him off when he tried to question the exorbitant amount. Luckily, when my turn came, Jessica took my paperwork and after reviewing my insurance coverage and listening to our displeasures with Andrea's horrible customer service, she called her manager over and helped me choose awesome frames that I am very happy with. Jessica also reviewed my husband's receipt and discovered the $145 overcharge. Andrea didn't even run our insurance correctly! I am so grateful to Jessica, her manager and the young man that helped straighten out the mistakes made by Andrea as well as find frames for me that made me feel fabulous instead of frumpy! 😊

This is my second visit to the Hilliard Ohio location. I could never wear glasses before I went there, something was always wrong. Eye Mart is the best!!! People are professional, friendly and helpful. This is my kind of place. Thanks for all you do.

Eyemart Express in St. George Utah is top notch! Rose found me discounts so I could get glasses on my tight budget. Everyone was great, and they are FAST. I had two pair made. One clear and one dark, both lined bifocals and they were ready in 90 minutes! 😲 I would recommend the St. George Eyemart Express to everyone!

All I can say is Tina at Eyemart Express in Columbia, MO deserves a HUGE promotion. The technicians lost my glasses and gave me the wrong prescription. The reason I'm giving them 5 *'s is because of Tina, who juggles giving extremely good customer service and actually doing the job that the manager etc should be doing: looking for lost glasses, etc. She's special and the ONLY reason I will go back is because of Tina's customer service and KNOWLEDGE.

I went to the store in Springfield Illinois and they were great 👍 in and out one hour

How was in the Eyemart in Beckley West Virginia on the 28th August. I had never ordered glasses before and I was helped with the young lady name Crystal she was very helpful she walked me through the entire way to get my glasses. She was very nice she didn't make me feel stupid for not knowing anything about it she helped me so much she is a wonderful asset to your company. I will only get my glasses there and I hope she works there for a long time so she can help me again if I ever need anything else thank you Crystal. Thank you Vicky

Really very good customer service. I don't give reviews very easily to anyone but, for Eyemart, in my office hours I am brought time to review them. I really had very nice service, with lot of efforts taken by the salesman. Thanks again

I purchased a pair of glasses at EYEMART EXPRESS in Granger, Indiana. Kathleen was exceptionally helpful! She helped me find a pair of glasses that I liked and got them to fit perfectly! When I picked them up 2 weeks later, I needed NO adjustments and can see clearly! Thanks to all the staff, especially (Kathy) at EYEMART EXPRESS in Granger, INDIANA!!!