Eyemart ExpressReviews of eyemartexpress.com

It’s taken almost three weeks to get a single pair of glasses

Product is great but service is not. Ordered on 2/18/26 and didn’t ship out until today 2/24/26. Advertising says they would ship out the next day.

Order accuracy through shop is terrible. If my order isn’t ready or shipping Shop shouldn’t tell me the shipping expectation. And when it does ship I should get a tracking number to track from the source, not Shop. I probably won’t be using you all to buy glasses again.

Company advertises "made today, shipped tomorrow" however its took a week and a half for my order to ship. Defeated the purpose of why I chose this company.

Unbelievable CRAPPY customer service. We walk in, 2 customers with employee. Third employee on the phone. No greeting, just one of the employees comes to tell us where they want us to sit. Fifteen minutes pass and another customer walks in. She gets waited on and we are still sitting where we were told. My husband and I are both seniors and have never been so disrespected. We left and as we left we commented on the poor service. No responses

I really don’t understand why my glasses are coming from another state which takes longer. When y'all have offices here where I live in Arkansas that does the same thing. That’s just stupid and that’s probably why it costed me over 200.00

Went back to anderson sc location told dr distant vision at a distant with glasses was blurry he rechecked my vision and told me he DID NOT BELIEVE me, all but calling me a liar I can not wear the glasses to see at a distance. I will never visit this store again.

Oshkosh, WI location is HORRIBLE! The employees have no idea what they are doing and are confused about so many things! First I call there to make sure they take my Ins even tho I had already confirmed that with my Ins Co but I always want to dble ck. They tell me I have to come in with my Ins Card so they can get the numbers off it, I asked why they simply can't do that over the phone with me as I had my card in front of me and could easily give them the card info. Was told, NO, you HAVE to come in with it! So I go there, give the girl my card and told her I have a $500 limit but she then called my Ins to verify and they did verify. I then picked out my frames, they did the measurements, etc and I was good to go. I waited approx a week and called back to check on the status only to be told they had NOT processed my order! I asked WHY it had not been processed and was told I have to provide them with paperwork showing my coverage!!!! They had requested this from my Ins and Ins told them they don't do that as it isn't necessary but they INSISTED I get written proof of coverage and this was after they had already spoke to Ins via phone call while I was sitting there. Ok, so I go on my Ins portal and do my best to find the page that shows coverage and sent it them. Was then told everything was fine BUT it wasn't as I waited another few days and checked back again on the status and was told I had to come back in to sign some paperwork before they could place my order!!! I was IRATE! So I go back AGAIN and they had no idea of what I was talking about when I told them I was back to sign the paper! It was total confusion all the way around! They looked for the paper and finally found it on someone's desk, I signed it and left. Oh, then I am told I need to come back yet AGAIN!!! Why? To pick out frames and get measurements! OMG!!! I told them that has already been done but was told they had no record of it! Are u kidding me!!! Luckily I had it written down from the first employee that I worked with as she had given it to me soooooooooo I told them I had given it back to another employee the day I had to come back to sign the paperwork and of course they had no knowledge of it and could not find it and asked if I could come back AGAIN at which time I had enough of this and got mad and told them they have no damn clue as to what they are doing and told them I was NOT coming back in, I am done with this crap! Ironically, less than 2 min later she calls me back "oh, I found it, it was misplaced", I did not take her call but that was what she left on a voice mail to me along with a 2nd voice mail saying they want to make this "right". NEVER have I EVER went thru so much turmoil to get glasses! Oshkosh, WI location is really, really BAD and I do not recommend that to anyone. Was my first time going there and my last!