Eyelation Technologies Inc.Reviews of eyelation.com

Response from Eyelation Technologies Inc.May 31, 2023

Hi Trent. Thank you for you review. We reviewed your order and your prescription wasn't uploaded; we received a picture of your contacts. The optician sent you an email on 05/12 to get a valid prescription. Please resubmit your order with a valid prescription and we will process is ASAP. Sorry for the inconvenience.

Response from Eyelation Technologies Inc.May 31, 2023

Hi Joseph. Thank you for your review. I have reviewed your order and based on the eye size of the frame; I believe the frame will fit you well. We will also reach out to your administrator and see if they would be willing to update their frame suggestions. Have a great day!

Response from Eyelation Technologies Inc.May 25, 2023

Hello! The order had to be cancelled because the frame you selected is on backorder until late June at the earliest. We are very sorry you didn't get our message. Our optician did send you an email to mention this as well as letting you know it was refunded and your benefit was reset so that you could reorder. Sounds like our email was filtered out by a spam setting. Again we are sorry that you are finding out just now. We do appreciate your feedback. Please let us know if you need any further assistance. Thank you!

Response from Eyelation Technologies Inc.May 25, 2023

Hello Douglas! We see that your order has been returned in our system. Our opticians have tried to reach out to you about getting clarification on the prescription you provided. Please respond to this reply if you feel you need further assistance, and we will make sure someone gets back to you. We appreciate your feedback. Thank you!

Response from Eyelation Technologies Inc.May 22, 2023

Hello! We are very sorry to hear that the ordering process was not as simple as we wanted to make it for our customers. If you wish to share more details on what we can do better, please send those along to [email protected] so that we can discuss with our team for future enhancements. We appreciate your time, and thank you for your review!

Response from Eyelation Technologies Inc.May 17, 2023

Hello Austin. We have looked into this, and there has been a mix up with the prescription the doctor has provided based on your on-site exam. We are working on this right now and will make sure to expedite your shipping. We are very sorry for the delay, but appreciate you leaving us a review. Thank you!

Response from Eyelation Technologies Inc.May 17, 2023

Hello Rosa. We appreciate your feedback. We only see a recent order that was placed today. Please contact us (888) 308-4703 or email us at [email protected] if you have received an order confirmation for a different order. Thank you!

Response from Eyelation Technologies Inc.May 15, 2023

Hello! The photo is used by our opticians in order to make sure the glasses you selected are a good fit and for other checks. If you prefer to have this data removed after your order is processed, simply send a written request to [email protected]. We appreciate your feedback on the site and will forward this on to our team when planning future enhancements. We also made a note on your order about preferring Single Vision Reading glasses, but an optician will still be reaching out to you to confirm your preference and your employer's policy if applicable. Thank you!