Eyelation Technologies Inc.Reviews of eyelation.com

Response from Eyelation Technologies Inc.Mar 19, 2021

Hello Customer, thank you for the review! We are glad to hear that you were satisfied with the ordering experience. Currently, Eyelation only has the front and side view of the frames and the virtual-try on only shows the glasses on the front of your face, but we understand the importance of the customer wanting to see the glasses from all angles. We are working towards being able to show more pictures to our customers. We appreciate your feedback and I will be sure to share it with the team. Thank you!

Response from Eyelation Technologies Inc.Mar 12, 2021

Hello Chad, thank you for your feedback. We are sorry to hear that you were disappointed by the frame selection. We try to offer a wide variety of frames to our customers but, in this case, your employer has limited the frame options available to employees. If you are not satisfied with your order, Eyelation has a return policy where you can return/exchange your glasses within 30 days of receiving them and an optician can help you select an option that would work best for you. We appreciate your feedback!

Response from Eyelation Technologies Inc.Feb 22, 2021

Hello Nene, thank you for your feedback! Your company provides a benefit through our program to try and alleviate some of the cost of the safety shoes. We appreciate your feedback and I will bring this to my team. Thank you!

Response from Eyelation Technologies Inc.Feb 17, 2021

Hello Dave, thank you for the review! We are sorry to hear that you did not find the site user friendly. When an order is placed, a confirmation email is sent to the email on file. Once the order is shipped, the tracking number is sent to your email as well. If you would like to know the status of your order, you can contact our customer service at [email protected] or 708-468-8229 and they can provide an update. We hope you will be satisfied with your safety eyewear. We appreciate the feedback!

Response from Eyelation Technologies Inc.Feb 17, 2021

Hello Customer, thank you for your feedback! We are sorry that you were not satisfied with the ordering process. We understand that ordering online is not always easy or comforting for people and we appreciate your feedback. When you select a frame on the web order site, there is a button under the picture of the frame that says "Show Glasses on Face." This will populate your photo with the frame. If you have any questions or need assistance with your order, please feel free to contact our customer service team at 708-468-8229 and they would be happy to assist. Let us know if you need anything else!

Response from Eyelation Technologies Inc.Feb 17, 2021

Hello TB, thank you for your feedback! We are sorry to hear that the kiosk is not working well at your company site. If you are experiencing issues at the kiosk, you can contact tech support via the number on the kiosk and they would be happy to troubleshoot the issue or if need be, send a rep out to help fix or replace the equipment. We are glad that you were able to order your glasses through our web order site and hope you like your safety glasses when they arrive. Thank you for your review and please let us know if there is anything else we can help with.

Response from Eyelation Technologies Inc.Feb 6, 2021

Hello Customer. Thank you for your review! I am sorry that it was hard to navigate our system. I will share your feedback with the team. If you have any questions about your order, please reach out to us at [email protected] or 708-468-8229 for assistance.

Response from Eyelation Technologies Inc.Feb 5, 2021

Hello Robert, thank you for your feedback! I am sorry you did not receive a confirmation email. When an order is placed, a confirmation email is sent to the email on file, but it is possible that it may have been filtered or sent to your Spam folder. Once your order ships, another email is sent with the tracking number. If you would like to know the status of your order, you can contact our customer service at [email protected] or 708-468-8229 and they would be happy to assist you. Thanks again!