Eyelation Technologies Inc.Reviews of eyelation.com

Response from Eyelation Technologies Inc.Jun 6, 2025

Hello Brian, We are so sorry you did not receive your glasses! Unfortunately, this sometimes happens, and we know how frustrating this can be. With that, we are here to help! We have assigned your order to an Eyelation Customer Service team member, who will be reaching out shortly (via email) to notify you on the status of your order and reason for delay. We have escalated your order to ensure we can provide you with an update today. -Team Eyelation

Response from Eyelation Technologies Inc.Jun 2, 2025

Hello Trevina. We appreciate you taking the time to share this. We understand your disappointment that your order could not be processed due to your expired prescription after the order was placed. When employees order online the computer does not know it's expired. When an optician reviews the order during processing they are the ones that catch it. We'll review our processes to try to prevent this from happening again. -Team Eyelation

Response from Eyelation Technologies Inc.Jun 2, 2025

Hello Gulietta. On may 1st It appears that we sent an email the day you ordered and needed more information. A second email was sent on May 9th requesting same information. You replied on May 19th to cancel the order. When you get a new prescription please upload and place a new order. Thank you. -Team Eyelation

Response from Eyelation Technologies Inc.Jun 2, 2025

Hello Chris. It looks like we did an exchange and processed a new order on May 14th. It can take up to 3 weeks. I do not see a tracking number yet. You should receive them very soon. -Team Eyelation

Response from Eyelation Technologies Inc.May 30, 2025

Hello Troy. We appreciate your feedback and understand your concerns about selection, cost. We try to provide a good selection with what your company approves. Also if you want a picture of the side shields go into your account and all the frames are there with the side shields attached. We regret the fitting challenges and understand your preference for the previous reimbursement system. -Team Eyelation

Response from Eyelation Technologies Inc.May 30, 2025

Hello Jeffrey. We regret that the initial shipment was misdirected and that the product did not meet your expectations regarding peripheral vision. We appreciate you returning the item and are looking into the status of your return. We'll be in touch soon to confirm receipt so you can proceed with ordering a different style. Thanks for your patience. -Team Eyelation

Response from Eyelation Technologies Inc.May 30, 2025

Hello Shannon. We understand your glasses haven't arrived and you lack tracking information. I have sent you an email regarding this. You should be receiving them in the next week. -Team Eyelation

Response from Eyelation Technologies Inc.May 28, 2025

Hello Greg. We regret that the frames and prescription were not accurate. We appreciate you giving us another chance and are looking into your order. You can contact Customer service at [email protected] or call 888-308-4703 for more info. -Team Eyelation