Guest07
Payment Option Needs Explanation
I called in to customer service ((888) 308-4703) no less than three times and each time it was the same result: On hold for several minutes and then the message said we can't reach a team member, please leave a message. At the end of the ordering process, there were two options to pay: 1) Payroll deduction, and 2) Credit Card. For payroll deduction it didn't explain if it was a one-time deduction or over multiple pay periods. For the credit card, I would've liked to have used a flexible spending account card but didn't have enough of a balance remaining to pay the full amount with that card, so I would've had to split the payment across two cards. These were the two questions I had tried to get answers for but was unable to reach anyone.
Response from Eyelation Technologies Inc.May 9, 2023
Hello. We apologize that you attempted to reach us and were unable to get a response. We are very sorry about that. Regarding the payroll deduction, it is our understanding that it will be done one-time, but each employer may have a different policy so you might want to still confirm with your payroll department. Unfortunately at this time, we are unable to split payments for orders. Thank you for your feedback, and again, we are very sorry you were unable to connect to a team member.