Paul M.
Please let me know how to return these glasses , not able to wear them
Being a 65 year old , I am used to hands on purchases that I can try on for fit and comfort. I can’t imagine how you think you can fit glasses to my face without hands on and measurements. I was also very disappointed with the selection of frames. And no transition lens offered. I have recieved my glasses that were ordered and i will not be able to wear them due to the bifocal line is right in the middle of the lens not down lower like they should be. I am researching what i need to do to return them. am hoping you can redo the lenses without the bifocal in them.
Response from Eyelation Technologies Inc.Jun 19, 2025
Hello Paul, We appreciate your feedback and the time you took to share your experience. We acknowledge your concerns about the selection, the fitting process, and transition lenses. Thank you for your honest feedback! We apologize for not meeting your expectations regarding our product offerings. Our selection is based on a combination of factors, which help us ensure that all products meet necessary safety guidelines. We strive to offer a diverse range of safety eyewear frame styles and sizes within your company's guidelines. If transitions were not available it was from the direction of your employer. Also we do have a very precise digital measuring program so we can provide accurate measurements from your picture. That being said, your feedback is valuable to us, and we’ll certainly keep it in mind as we continue to expand our offerings. Thank you for bringing this to our attention, and we hope you’ll give us another chance in the future! – Team Eyelation