Stephen R.
Downgrade
Unable to adjust the arms, as they are too tight due to the permanent side-shields. I called about this issue and the representative wasn't helpful at all. Our company just switched over to Eyelation and I can say I wish we would not have.
Response from Eyelation Technologies Inc.Sep 11, 2025
Hello Stephen, We’re so sorry to hear that you’re not satisfied with your new eyewear. We are dedicated to ensuring 100% satisfaction with every order, and it’s important to us that you find a product that works well for you. A member of our customer care team will reach out vis email to assist you. We apologize for the bad service. We offer a 30-day return policy from the date of delivery, so you have the opportunity to return or exchange your new glasses. We want you to love your new eyewear! If you’d like to start a product exchange or return, please contact us by phone at 1.888.308.4703 or by email at [email protected]. We’ll even send you a FREE prepaid label to make the return process as smooth as possible. Thank you for your understanding, and we look forward to helping you find a better fit! – Team Eyelation