Eyelation Technologies Inc.Reviews of eyelation.com

Response from Eyelation Technologies Inc.Jul 11, 2025

Hello Charles, We’re sorry to hear that you’re having vision challenges with your new glasses! Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email [email protected]. We’ll even send you a FREE prepaid label to make the return process as smooth as possible. We look forward to hearing from you! -Team Eyelation

Response from Eyelation Technologies Inc.Jul 11, 2025

Hello Damon, We regret you haven't received updates. The prescription that was uploaded expired in 2022. We have canceled your order, refunded any out-of-pocket balance (if applicable) and reset your safety benefit allowance. Once you receive a new valid Rx, log in to your Eyelation account (weborder.eyelation.com) and upload your new prescription. If you need further assistance please reach out to us at 1.888.308.4703 or [email protected]. Our customer service team will be happy to help you further! -Team Eyelation

Response from Eyelation Technologies Inc.Jul 17, 2025

Hello Wendy, We appreciate your feedback. We recognize the importance of receipts for flexible spending accounts when there are out-of-pocket expenses. We will email another receipt today. Thank you for bringing this to our attention. We hope you enjoy your new safety glasses. -Team Eyelation

Response from Eyelation Technologies Inc.Jun 26, 2025

Hello Rachel, We appreciate you sharing your experience. We're sorry to hear that obtaining the exchange label and receiving updates about your return were difficult. We are taking steps to improve our communication and customer service responsiveness to ensure a smoother experience in the future. -Team Eyelation

Response from Eyelation Technologies Inc.Jul 17, 2025

Hello Dwayne, We appreciate that you enjoy the virtual try-on. We are sorry you have to scroll back through the list after viewing a frame. Thank you for the feedback; we will look into this. We hope you enjoy your new glasses! -Team Eyelation

Response from Eyelation Technologies Inc.Jul 24, 2025

Hello Eric, We appreciate your feedback and are glad you enjoyed your experience. We look forward to assisting you with your new prescription after your vacation! -Team Eyelation

Response from Eyelation Technologies Inc.Jul 24, 2025

Hello Anthony, Thank you for your honest feedback! We apologize for not meeting your expectations regarding the quality of your new eyewear. We are dedicated to ensuring 100% satisfaction with every order, and it’s important to us that you find a product that works well for you. Upon review of your order it appears you have taken advantage of our 30 day return, remake or adjustment policy. Contact [email protected] or call 888-308-4703 and we can get a new order placed for you. We look forward to being able to help in the near future. -Team Eyelation

Response from Eyelation Technologies Inc.Jul 25, 2025

Hello Chelsea, We appreciate you sharing your experience. We're glad the initial eye exam and safety glasses order process at your workplace was satisfactory. We're sorry to hear that your order wasn't processed as expected, causing delays and the need to restart. We'll investigate to prevent this issue from happening again. -Team Eyelation