Eyelation Technologies Inc.Reviews of eyelation.com

Response from Eyelation Technologies Inc.Oct 1, 2026

Hello Denise, We’re sorry to hear that you’re having challenges with your new glasses! Your eyewear is eligible for a product adjustment, return or exchange within 30 days of delivery. If you’d like to start a product exchange, return or adjustment, please contact Eyelation customer service at 1.888.308.4703 or email [email protected]. We’ll even send you a FREE prepaid label to make the return process as smooth as possible. – Team Eyelation

Response from Eyelation Technologies Inc.Sep 21, 2026

Hello Ed, We understand your frustration with the fit of your glasses and the difficulties you experienced with our website. We apologize for any inconvenience this has caused. We are actively working to improve our online experience and product fitting process. -Team Eyelation

Response from Eyelation Technologies Inc.Sep 21, 2026

Hello Troy, We sincerely apologize for the extended wait time for your frames and the inaccurate stock information on our website. We are actively investigating this discrepancy to prevent future occurrences. Your order should be delivered today. -Team Eyelation

Response from Eyelation Technologies Inc.Sep 21, 2026

Hello John, We sincerely apologize for the frustration and lack of communication regarding your back-ordered frames. We understand how disappointing it is to not receive timely updates and to feel unheard when reaching out. We are truly sorry that your experience left you feeling unsupported. -Team Eyelation -Team Eyelation

Response from Eyelation Technologies Inc.Sep 21, 2026

Hello Jin, Thank you for your comments. Before your appointment begins you sign an acknowledgement stating this assessment is for your prescription only. We do the same readings as you would have in a Dr's office as far as the accuracy of the prescription. We do not test for glaucoma or visual fields testing. We do read your old glasses, just like they do in the Dr.'s office. That gives us an idea of your old Rx for comparison. As far as the accuracy of the Rx provided by us, it is definitely good for other glasses purchases. We do not charge for the assessment or the Rx provided. The charges were for your frames, lenses, case, cleaner and the upgrade to your lenses you chose. We hope your glasses work well for you. -Team Eyelation

Response from Eyelation Technologies Inc.Sep 10, 2026

Hello Johnny, We’re sorry to hear that your new glasses are not fitting comfortably! A good fit is crucial for proper safety and maximizing the benefits of your safety eyewear. Also that your prescription does not feel quite right. Luckily, we’re here to help! Your eyewear is eligible for a product exchange, return or adjustment. To receive a product adjustment, give us a call at 1.888.308.4703 or [email protected] and we will send you a prepaid label to ship back your glasses. We will ask you a few questions to understand your issues, and our team will take it from there. – Team Eyelation

Response from Eyelation Technologies Inc.Sep 10, 2026

Hello Mark, We understand your expectation regarding Transitions lenses based on your order details. We want to ensure you receive the correct product. We are reviewing your order to clarify what was received versus what was intended. -Team Eyelation

Response from Eyelation Technologies Inc.Sep 10, 2026

Hello Kelly, We're sorry to hear that you're experiencing difficulties with the fit and clarity of your new glasses. When they are falling down it is harder to get the reading power to work properly. You can take them to any local provider to make an adjustment to the temple (usually at N/C) to make them fit more snug on your face. We hope this helps and they work well for you. If not, you can contact Eyelation customer service at 1.888.308.4703 or email [email protected]. We’ll even send you a FREE prepaid label to make the return process as smooth as possible. -Team Eyelation