Twanda K.
Poor Communication
Noone contacted me about my order that was on back order I had to contact them about my order 1 month has passed and I have left several messages plus my contact number noone called by I emailed eyelation customer service finally emailed me back saying that they had a big order coming in and hopefully my order will be in that order. I had to get my safety department involved to get answers after 1 month & almost 10 days I'm just getting my safety glasses.
Response from Eyelation Technologies Inc.Aug 12, 2026
Hello Twanda, We sincerely appreciate you taking the time to share your experience with us. We are truly sorry to learn about the significant delay and the communication challenges you encountered regarding your back-ordered safety glasses. We understand your frustration with having to involve your safety department to get answers after such a long wait. We are actively reviewing our internal processes to ensure better proactive communication and more efficient handling of back-ordered items. We are committed to preventing similar situations in the future. -Team Eyelation