Eyelation Technologies Inc.Reviews of eyelation.com

Response from Eyelation Technologies Inc.Apr 17, 2020

Hello Jesse. We appreciate your feedback. Unfortunately you are over the 30 Day return period (although you still have the one year frame warranty), but next time you order, please contact us right away if you need an adjustment or are not completely satisfied in any way. We appreciate you taking the time to leave us this feedback. Thank you!

Response from Eyelation Technologies Inc.Apr 17, 2020

Hello Citizen. We are sorry to hear you had problems with your order. We have opticians review all orders, and they did notice that you had provided a fake photo. We apologize we cannot do more for your order at this time based on the information provided. We appreciate your feedback. Thank you! Update (04/17/20) Our Privacy Policy is required to purchase through our system. Every user has the option to decline. Thank you for confirming that the photo used was not of you and therefore we were unable to customize your order for you. We have initiated a refund of $1.87 on your purchase. Thank you!

Response from Eyelation Technologies Inc.Apr 17, 2020

Hello Mark. We completely agree and apologize for the delay on your order. We will discuss this with our team in addition to making sure our customers are notified in a timely fashion if there are delays. Thank you for your feedback!

Response from Eyelation Technologies Inc.Apr 16, 2020

Hello Ratesh. We are sorry to hear this. We checked the tracking and it shows it was delivered on February 19th to your safety administrator at your work. Please check with them in case they forgot to distribute your package. If they do not have it, please contact our Customer Service team at (888) 308-4703 or email us at [email protected] and reference incident # 88012. Thank you for your feedback and making us aware of this!

Response from Eyelation Technologies Inc.Apr 16, 2020

Hello Shawn. We understand that we offer a unique experience ordering online. All our orders are reviewed by an optician to make sure your selection is a good fit, but sometimes additional adjustments may need to be made. When you receive your glasses, we want to make sure you are happy with your selection which is why we offer a 30 day satisfaction guarantee. Unfortunately you are over the 30 Day return period (you still have the one year frame warranty though), but next time you order, please contact us right away if you need an adjustment or are not completely satisfied in any way. We appreciate you taking the time to leave us this feedback. Thank you!

Response from Eyelation Technologies Inc.Apr 15, 2020

Hello Lorie. Unfortunately you are over the 30 Day return period (you still have the one year frame warranty though), but next time you order, please contact us right away if you need an adjustment or are not completely satisfied in any way. We appreciate you taking the time to leave us this feedback. Thank you!

Response from Eyelation Technologies Inc.Apr 15, 2020

Hello Marcus. We are sorry to hear this. We pulled up the tracking and noticed that it is lost in transit again within the USPS system. I will have a team member initiate a new order immediately. We will send this via another carrier. Thank you for your feedback and letting us know.

Response from Eyelation Technologies Inc.Apr 10, 2020

Hello Kevin. We are very sorry to hear you are having vision problems with your glasses. It could be due to the wrap style of the frame. If you can contact one of our opticians at (888) 308-403 or at [email protected], we would like to be able to look into fixing the problem for you. Please let the agent know to reference incident # 87862 under your profile. Thank you for your review!