Eyelation Technologies Inc.Reviews of eyelation.com

Response from Eyelation Technologies Inc.Aug 18, 2020

Hello Customer. I am very sorry for the delay you experienced. We are working very hard to get our ship times back to the typical time our customers have expected and experienced in the past. Customers want and need their PPE quickly; it is extremely important. Again, we apologize. It looks like your order got lost in shipment. I have rushed a remake with another lab so that we can hopefully ship this out by later this week with priority shipment. Please let us know if you have any other questions when your glasses arrive.

Response from Eyelation Technologies Inc.Aug 10, 2020

Hello Customer. We know ordering online, especially glasses, might be out of a comfort zone or not preferred by all of our customers. To help make sure you get something more to your liking, please contact an optician at 888-308-4703 within 30 days of delivery so that they can assist you if they are not comfortable or if there are any questions. We hope that you will be pleased when you get the glasses. Thank you for your order and feedback!

Response from Eyelation Technologies Inc.Jul 18, 2020

Hello Customer. I am sorry to hear that you did not have a good experience like we hope for. If employers limit the frame selection and other products available, we have to follow their request. In addition, some frame manufacturers are experiencing some delays due to COVID. We apologize if you did not like your selection or the service received. Please contact us at 888-308-4703 and one of our trained opticians can assist you if you would like to make any changes to your order. Thank you!

Response from Eyelation Technologies Inc.Jul 7, 2020

Hello Customer. I am sorry that we were not able to fill your order with your expired prescription. Unfortunately, we have to abide by the date written on the prescription by your doctor, or we can accept it for up to two years after exam date. I know that in times like these it is hard to visit the doctor and we wish we could make it easier for you. Some doctors are extending the expiration date of the prescription when patients call in and ask for it to be extended in order to buy safety glasses. We recommend giving that a try. Please contact us again if there is anything else we can assist with.

Response from Eyelation Technologies Inc.Jun 24, 2020

Hello Customer. I am sorry to hear about the review. We are trying our best to gather customer feedback about the ordering process, product, & service. It was determined that using Trustpilot was a great way to get verified reviews as a way to hear customer feedback. We, in no way, intended to bother anyone. Customer satisfaction is very important to us. Again we are sorry but hope you felt the ordering process was simple and are satisfied with your overall experience. If you have any questions, please don't hesitate to reach out at 888-308-4703. Thanks!

Response from Eyelation Technologies Inc.Jun 18, 2020

Hello. Eyelation ships glasses in about 7-10 business days. Occasionally it may take longer depending on the specifics of your order. If you have any questions with the status of your order, feel free to reach out to us. Thank you for your review!

Response from Eyelation Technologies Inc.Apr 23, 2020

Hello Stephen. We apologize that your order is not correct. We took a look at your order history and we noticed a discrepancy with your RX. Not to share too many details on here, but it looks like some of the 9s written on your prescription by your doctor can be read as 4s. We are going to start a new remake for you at no cost to you. We are sorry again for this. We appreciate your feedback and for notifying us of this issue. Thank you!

Response from Eyelation Technologies Inc.Apr 17, 2020

Hello Eugene. We apologize that you have not received your order. We looked up your company's profile, and they instructed us to ship all orders to the work address to an administrator named Keith to be distributed. Please check with him as to where your glasses are. Our tracking that was emailed to you shows it was delivered on March 11. If they cannot track down the package, please have your safety administrator reach out to us to initiate a remake. Thank you for your review and for alerting us of the situation!