Eyelation Technologies Inc.Reviews of eyelation.com

Response from Eyelation Technologies Inc.Oct 5, 2021

Hello Bobbie, we are sorry to hear that you are experiencing issues with your order. Eyelation has a 30 day satisfaction guarantee. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation’s expense, for an adjustment, exchange, or a full refund. Once we receive your return, we will have an optician check both the frame and the prescription and will reach out to you to further assist you. If you have any questions, please do not hesitate to give us a call at 708-468-8229. Thank you!

Response from Eyelation Technologies Inc.Sep 23, 2021

Hello Customer, we are sorry to hear that you did not enjoy your ordering experience. When an order is placed, a staff optician reviews the order and takes measurements before processing your order. In the event that you are experiencing frame fit or vision issues, Eyelation has a 30 day satisfaction guarantee. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation’s expense, for an adjustment, exchange, or a full refund. If you have any questions, please do not hesitate to give us a call at 708-468-8229 and we would be happy to assist.

Response from Eyelation Technologies Inc.Sep 9, 2021

Hello Mary, thank you for your feedback. We are sorry to hear that you did not find our web order site to be user friendly. We understand that ordering PPE online may be new for some and our team is always working on improvements to the web order site. We appreciate your feedback and hope you enjoy your glasses. Thanks again!

Response from Eyelation Technologies Inc.Aug 27, 2021

Hello Varma, we are sorry to hear that you are not satisfied with the frame selection. Eyelation tries to provide a variety of options for customers to choose from. However, your employer has limited the selection available. We would recommend reaching out to your EHS safety manager and requesting to make more frame options available for employees. We appreciate your feedback!

Response from Eyelation Technologies Inc.Jul 30, 2021

Hello J, thank you for your feedback. We are sorry to hear that you had a frustrating first experience. Our customer service team was notified and has reached out to you regarding your concern. If you have any questions about the ordering process or your order, you can also email our customer service team at [email protected] and they would be happy to assist you. We appreciate your feedback, thanks again!

Response from Eyelation Technologies Inc.Jun 29, 2021

Hello Jim, thank you for sharing your feedback. We’re sorry that the quality of our glasses didn’t match your expectations. Eyelation has a 30 day guarantee on most safety glasses ordered. During the 30 period, you may send your glasses back to Eyelation one time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30 day exchange period begins from the date they are delivered, not ordered. We also have a 1 year frame warranty policy on all frames where we will replace the old frame with a brand new one in the event that the frame breaks within a year of purchase. There is also an additional 1 year lens warranty if you have purchased the Ultra Hard Coating or Anti-Fog with the Ultra Hard Coating as well. We do not see that you have received the current pair of safety glasses that you have ordered. We also do not see any contact was made about your previous order regarding any issues with the glasses or requesting a return. In the future, we recommend that if you are experiencing any issues with your frame or if the frame has broken to please contact us so that we can honor our return and/or warranty policies. Let us know if there is anything we can do to help. Thanks again!

Response from Eyelation Technologies Inc.Jun 22, 2021

Hello Customer, thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. We work with our vendors and manufacturers on the pricing of our safety shoes and often times our prices are equal to the retail price. However, some online retailers without a safety benefits management platform may offer occasional discounts. When you select the shoe size and style that you would like, you can click on the picture of the shoe. Once you click on the image, the information on the shoe and the shoe properties will populate below the image directly on the left of the screen. If you require additional information on a specific shoe, you can give us a call at 708-468-8229 or email us at [email protected] and we would be happy to answer any questions. We appreciate your feedback and hope you enjoy your safety shoes. Thank you!

Response from Eyelation Technologies Inc.Jun 17, 2021

Hello James, thank you for your review! We are sorry to hear that the lenses were scratched even with the scratch protection added to the lenses. Eyelation has a 30 day guarantee where we can send you a return shipping label to ship the glasses back to us and we will remake the lenses at no cost. One of our customer service representatives has reached out to you via email to discuss your exchange/replacement. If you have any questions, please give us a call at 708-468-8229 or email us at [email protected]. Thanks again!