Eyelation Technologies Inc.Reviews of eyelation.com

Response from Eyelation Technologies Inc.Feb 13, 2023

Hello, we appreciate your time and feedback. We are experiencing longer processing times in which I do sincerely apologize. Your tracking shows the glasses have been delivered. Please let us know how those worked out for you or if you have any questions. Once again, I'm sorry for any inconvenience. Thank you for your patience!

Response from Eyelation Technologies Inc.Jan 30, 2023

Hi Steven, we appreciate your time and feedback. I apologize for this situation as we were missing some information the first time around with your prescription. I made sure your second order was processed on a hot rush. Once again, we're sorry for any inconvenience. Let us know if you have any questions. Thanks!

Response from Eyelation Technologies Inc.Jan 16, 2023

Hi Hunter, we appreciate your time and feedback as we do take it very serious. I apologize for the experience you had. Since I see the order number was not provided please reach out to me directly so we can get this resolved ASAP. My email is [email protected]. Once again, I'm sorry for the inconvenience and I'm looking forward to hear from you soon. Thanks!

Response from Eyelation Technologies Inc.Jan 13, 2023

Hi Jeffrey, we appreciate your time and feedback. I apologize for the miscommunication. I will directly be reaching out to you so that we can get this corrected for you. Once again, I am sorry for the inconvenience. You will hear from me via phone/email shortly. Thanks!

Response from Eyelation Technologies Inc.Jan 16, 2023

Hi John, we appreciate your time and feedback. I apologize our processing time has been taking a bit longer with the holidays. I checked on your order and it is expected to deliver to your home address by tomorrow 01/17. You should have received emails/texts with updates. Please reach out to our customer service at your earliest convenience to verify your information if you have not received anything. Once again, I'm sorry for any inconvenience, let us know if there is anything else we can do! Thank you.

Response from Eyelation Technologies Inc.Jan 16, 2023

Hi David, we appreciate your time and feedback. I apologize for the confusion. Looking into your order it looks like we had one of our opticians try to reach out to you twice regarding your order being canceled due to the frame not being available. As of now the frame is back in stock and I will process it with a hot rush along with priority mail. Once again, I'm so sorry for the miscommunication please reach out to me directly at [email protected] if you have any questions or concerns. Thank you for your patience!

Response from Eyelation Technologies Inc.Jan 16, 2023

Hi Dale, we appreciate your time and feedback. I apologize for the miscommunication. Looking into your order it looks like we had one of our opticians try to reach out to you via email regarding your order being canceled due to the prescription exam date being cut off in the photo. Once again, I apologize for the inconvenience. Please email me a copy of your prescription including your name, date, and Doctor's signature at [email protected] so I can process your order ASAP with a hot rush. Thank you!

Response from Eyelation Technologies Inc.Jan 16, 2023

Hi Taylor, I sincerely apologize for this experience you had with our program. We have been experiencing longer processing times especially with the holidays as well as customer service being backed up. We take these reviews serious and will take it into consideration while moving forward. I labeled your new order with priority mail. If you have any issues with these new glasses please reach out to me directly at [email protected] so I can assist you ASAP. Thank you for your patience let me know if there is anything else I can do to help!