Henry
Wrong spectacles sent for the second time, despite warnings !!
glasses came, but the wrong power. I send email and the reply states that I made a mistake on the order. I think not, but sent an e-mail and was asked to return the incorrect glasses to Edinburgh. This done, your next e-mail (Feb. 9) says replacement glasses sent. It does not give a tracking number (Because the dispatch cannot be traced?) and no second parcel has arrived by March 16. I accept that central Europe is in turmoil, but a comforting e-mail would be nice. NEXT INSTALLMENT. The second parcel arrived 6 April. Not only are these still the wrong power Spectacles- exactly as before, - but the parcel has been damaged and one frame is broken. Clearly my warnings about the incorrect power glasses had not reached Eyekeeper's . dispatch department and the box was damaged in transit. Draw your own conclusions !! I am sendng a separate e-mail direct to sales@eyekeeper
Response from EyekepperMar 30, 2022
Hello,sorry for all inconvenience. We resend the glasses to you on March 23 because the second package was lost.We checked the parcel is still in transit.Shall you have any further questions,please send the email to [email protected] to contact us.Many thanks.



