customerSteve E.
FAST
FAST, CHEAP NO NONSENSE.
Response from EyeglassdirectMay 29, 2026
We appreciate the great review. Customer service

Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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customerSteve E.
FAST, CHEAP NO NONSENSE.
Response from EyeglassdirectMay 29, 2026
We appreciate the great review. Customer service
Richard Y.
Thank you. Great price and great turnaround time!
Response from EyeglassdirectMay 29, 2026
Richard, Thank you for your great review. Customer service.
Tom C.
ordered may 1, it is now may 20 after calling to find them they have not been made or tested. i guess i get to wait a couple more weeks for them to get it together. did not even get an eta or any shipping info from the associate just "we are busy and you are going to have to wait."
Response from EyeglassdirectMay 21, 2026
Tom, As per conservation we told that your order was completed and had to pass inspection. It will ship by the end of the week. All shipping times are approximate as stated on our shipping policy. Thank you Customer service
Barry
I have always had fast service, great choices and the best fill prescription lenses. Never an issue with Eyeglassdirect!
Response from EyeglassdirectMay 21, 2026
Barry, Thank you for the great review. Customer service
Douglas E.
The personalized attention I received to my needs, and the follow ups making sure my needs were being met. Also prompt service. Very happy
Response from EyeglassdirectMay 21, 2026
Douglas, Glad we met your expectations. Customer service
Brandon O.
Can't get the website filter to work for me. I refuse to dig through all of a companies frames, it would take all day if I couldn't filter the search. I tried mobile site and the website on the laptop, neither worked for me. I wouldn't know how good they are since they stopped me in my tracks from looking with a subpar website.
Response from EyeglassdirectMay 13, 2026
Brandon, We are on Shopify over 5 millions sites on the platform. Sorry you feel this way. Customer service
Ken
AOK. Price great. Service great. I'll come back next time.
Response from EyeglassdirectMay 13, 2026
Ken, Thank you for the great review. Customer service
Joseph B.
I have been using Eyeglass Direct for approx 15 years and they have exceeded my expectations with their customer service and quality of their frames and lenses.
Response from EyeglassdirectMay 13, 2026
Joseph, Thank you for your continued support. Customer Service