EyeconicReviews of eyeconic.com

I ordered glasses from Eyeconic and unfortunately had an issue with the frames. One side of the frame is completely intact with a proper seal, but the other side has no seal at all — clearly an inconsistency. I contacted customer support, submitted photos and requested warranty coverage, but my claim was denied twice with the explanation that it was “normal wear and tear.” I’m disappointed with the lack of accountability, as this appears to be a manufacturing defect rather than damage caused by me. While Eyeconic did provide a $25 coupon, it doesn’t make up for the cost or the fact that the product quality wasn’t backed up. Because of this experience, my family and I will be shopping elsewhere for our eyewear needs this year. I hope Eyeconic reconsiders how warranty reviews are handled so that customers feel supported when defects occur.

I spent hours getting my eye appointment before leaving my employer. 2 weeks to get glasses and went with this company since they were apart of my vision insurance. After going with them I spent a couple of hours going through glasses. I found the glasses I wanted to the best of their 3D review online with your face. I went through the check out process and put my prescription in. I was told 3 weeks to received order. Thought that was a long considering most places are 1-2 weeks. But I submitted and then found out after leaving my employer that an email they sent me canceling my order went to my spam. I had no idea. Apparently, they offered a feature on the glasses I checked off on that was a mistake and did not work with the glasses. I could have easily still had the glasses sent to me. Not once did they reach out to make sure that i received the cancelation via phone and let me know this horrible minor change would leave me with no glasses Because now I am not with my employer. So I have lost my discounts for these glasses and do not have glasses. Horrible Horrible disgustingly horrible company. I asked them to just change the order and adjust it and post date it. Like billions of other companies do. They can't even do that. They have screwed me over big time. I hate hate hate this company. You think you have your order in and after four weeks call back and find this out. If there wait time was not so incredibly long to get the glasses in the first place I would have called earlier but here i am thinking my glasses will be on the way any day now. I mean text people call people just doing rely on email. And have a solution for this! Give the customer the glasses at the rate you provided them. I mean this is just so F up because it may be a couple of months more before I have a new employer and I need glasses. Should never have to deal with this and many people are ordering their glasses as they are leaving employment contact lenses and to cancel without letting me know fully and relying on email only is a horrible practice. Just be aware this is the kind of incompetence you will be dealing with if you go with this company. They do not care!

So my husband and I ordered glasses and a few days later after we ordered the eyeconic Emailed my husband saying they’re canceling his order. My husband called them and they said they didn’t have his glasses in stock but on the website they were. I canceled my order because I didn’t wanna do business with them so I received a email stating my order was canceled on Monday and I got the refund immediately and then I went to go get order new glasses through a different company and that company has called me saying that they never reinstated my benefits and no, I can’t order my glasses with that company. So I called eyeconic and they said oh yeah we never reinstated your benefits so let me go ahead and do that and says yeah within the next two business days we should be able to reinstate that and then the person I talk to said oh no, we can reinstate it right now so I let my person that I ordered my classes through no and they just called back saying no they never released it and it might be one to two business days before I can get my glasses. I’m never ordering anything from them again. They have caused so many issues and it’s ridiculous for this experience

Ordered contacts online. Said they would arrive in 10 days. I called Eyeconic 12 days later - where are they? Order was cancelled, no one notified me so waiting and waiting. Demanded they ship them immediately - nope, could not help. Ended up ordering from 1-800 contacts & I had them the next day. (Cost more, but 1-800 contacts service is 1,000 times better & you'll actually receive the product!). Eyeconic sucks.

Ordered a pair of glasses. Shipping time was 2 weeks which is kinda long but whatever right? Found out 4 days after ordering when they got around to processing that the glasses aren't available. What do they do? Offer me a different pair? No. They send an email telling my in 24 hours they'll cancel my order. Then I have to wait a few days for my refund. Then I can place a new order for a pair of glasses. The best part? They even warn me in the email that the site has glasses that are unavailable but it takes time to update. So I get to wait another week just to gamble on their site to see if the next pair I want is in stock or not. The best part? I reach out to their support team and the best they can do is mark my account that next time I order I can call and ask them to remove the shipping cost if I order faster shipping... Meaning I have to spend more money and then they can offer me a bit of a refund for faster shipping that is about 2 days faster based on their estimates when ordering. Absolutely useless.

My glasses were bent and the prescription is incorrect, or basically the alignment is wrong. I can't wear them and I don't have the money to buy a new pair.

I placed my prescription order on June 10th, and it was supposed to arrive the following week. Nothing ever came—it’s still showing as “out for delivery.” When I called, the representative told me that if I didn’t receive it by the next day, she would initiate an investigation. She followed through, but since then I’ve spoken with three different reps, and all they’ve said is that it’s still under investigation with no timeline for resolution or when I’ll receive my order. Spoke with a Rep today and said she's taking over my case and will keep me updated. I truly hope so! I don't typical do bad reviews, but this has been very frustrating. This entire delay stems from issues they’re having with the mail carrier. But why should your customers be left waiting indefinitely? The right thing to do would be to resend the order while you continue sorting out the issue on your end. I'm still waiting and today 6/27 with no resolution. They need to do better!

I ordered my son's first pair from this company, after purchasing from another online company in the past (no issues with them, my insurance just changed). The glasses came, and they were visibly different from one lens to the other from straight out of the box. One lens appeared to have a prescription and the other did not. My son could not wear the glasses and said it made his eyes worse, instantly. I called and let them know that the prescription was wrong. They told me I needed to go get an updated prescription from the eye doctor, which the prescription is 100% fine and done within the last few months. Then they told me I had to take it (and pay) for another optometrist to read the glasses prescription and send that to them. If they find that they made a mistake I would have to send the glasses back and once received, they would remake them. So, basically a months process to get the glasses "fixed". Had they had better quality control I wouldn't have to depend on another provider to verify the prescription they put into their product. The left eye should be +2.25 and right should be +1.75. I had them read and the left eye in the glasses they made was -.25. Where is the quality control and the assurance?