EyeconicReviews of eyeconic.com

Finally today-Feb 6 i got message from Eyeconic-Shipped and UPS shows status -Shipment Ready for UPS .Ordered on Jan 4 and order Number-EYECMO101067351

The frames are great but the lens. They’re awful. I’ve ordered simple glasses from other websites and pay less even with it my insurance. First and last time. Cannot recommend

Don't order from here unless you're prepared to wait a month or two. This is my second and last time ordering from them.

Just Purchased Ray-Ban sunglasses from their website. Glasses are great and I love it. They have what they call a price matching service. I found the same glasses on Ray-Ban website for 30% discount. When I submitted a request to customer service via email, I never received any answer. Now I called them to follow up. The response was truly disappointing. First the representative stated that she "Found the email". Regarding the return obviously they have some fine print on the website that I would encourage people to read. They only match to a certain website (Vendor) and not to every one (even the manufacturer it self). She offered to point where theses fine prints are in the website but I was over with it. I wont recommend this company nor going to buy from them in the future for false advertising.

I purchased a pair glasses thinking it was polarized since it popped up in my search after I filtered polarized sunglasses only. Well, it is unfortunately NOT polarized. I initially purchased the only available color which is pretty but I wanted the signature color for the brand so I exchanged it (not knowing you only get ONE exchanger per order). Unfortunately for me, I had just assumed the glasses are polarized until I received the exchange and thought I should confirm they are polarized. Well, I found out it is not and I cannot exchange again. I cannot return them since I had used my vision benefit, which just ended, to pay for a little over half of the cost. Now, I'm stuck with this pair of nonpolarized sunglasses. Their product description really needs to be more specific to avoid confusions like this in the future. I am not happy that they were not willing to allow an additional exchange due to error of their poor product description and advertisement.

I purchased two sets of glasses from Eyeconic over the years. However, my most recent purchase resulted in frames that fell apart after 5 months of use, FlexOn. Upon contacting Eyeconic the very same morning, I was told to email pictures and other information to their warranty team. Although they sent me a pre-paid shipping label, the representative on the other hand truly could not care less about my concern. After about a five business day period between shipping, which I paid for packaging, Eyeconic receiving and unboxing, I received a condescending email stating the return time frame of 7-10 days. What is someone to do when your primary glasses are broken, you've ran out of contacts, and have to rely on an old pair that gives you splitting headaches??! Eyeconic really does not care about their products, customers, and service. The service I received, both in web chat and phone call forms, was terrible. More so, Eyeconic's policies are not customer-centric. I will say that ordering glasses, linking your insurance, and the customization options are awesome on Eyeconic. However, easier is not always best as I will seek a traditional retailer for my future glasses purchase. Luckily the warranty was honored, however, the sense of urgency, overall poor customer service, and a strong sense of condescension are the reasons why I will never purchase another pair of glasses again from this company.

This is my third order with Eyeconic and the last. First pair of glasses was fine a few years ago. The year after, I ordered contact lenses but the order was cancelled with no notification despite their records of e-mailing a notice. My optical insurance expired during the 2 weeks it took for me to find out what happened. I gave them a third chance and they refund my order again with no notice since eye Dr didn't respond supposedly to calls for prescription. I talked to a rep who again said notice was emailed but I checked all inboxes, spam, etc and there was nothing.