EyeconicReviews of eyeconic.com

For some reason I can't see like the ones I received from the doctor.

I used them twice as I have VSP but it's simply waste of your benefits. long list of issues in both orders. their web site served me polarized sunglasses instead of reading glasses in my last order despite I was shopping in eyeglasses section. glasses came polarized that makes some screen all black. they refused full refund despite I was within 60 days. Progressive lens was also not comfortable. I had to send it back for them to redo it. I bought Bottega Veneta glasses by paying $350 difference, the hard case that retails for $50 in secondary market suspiciously disappeared once I got the glasses back from them. instead of finding a solution, I was offered $10 in return. they just seem incapable to make things right.

First the wait time for glasses is a couple weeks, so if you need them soon, don't bother. Most importantly is the quality. After waiting 15 days for my glasses to arrive they arrived with a lense popped out flopping around in the case. The other lense was dusty, almost looked like a used pair of glasses. I was able to get the lense back in but the problems didn't end there. They feel super cheap. I've had $5 gas station sunglasses that felt better built and they only vaguely looked like the picture on the website. Lastly, when I put them on, not only do they not fit/look right, it seems my prescription is wrong. When I look things 15 - 20 feet away that are facing me, they appear to be angled away from me to the right. It's very weird and not sure how it happened. I'm returning for a refund and buying from a local shop. Not worth trying to replace them through eyeconic, also don't want to wait another 2 - 3 weeks for them to arrive damaged or incorrect. The woman I spoke with in Customer service was friendly and helpful though... So there's that I guess.

Don't believe their delivery windows for standard or any other speed for that matter. I ordered on 5th and will be here 20th. I called twice and both times told ordered cleared and will be shipped in next 48 hours. BS. I called 10 and 12th. Just shipped on Monday the 16th.

I've been waiting for my order to ship. When I contacted customer service, they said the contacts were on back order. They never disclosed that when I made the order, or at any other time. That the contacts were not in stock. Thats an unfair practice to take an order for a product you don't have. Also know its generally 2-3 weeks from time you order until time you receive order. Not fast turnaround.

I like the convenience, selection, and the cost. I really do. However, I am really disappointed that I had to actually explain the prescription to them. They sent me the incorrect prescription twice, despite my onsite selection and an extra note the second time. I thought it was me having to get used to the new prescription. I resent the prescription and clearly specified reading glasses. They couldn't read it as written (the local shops seem to understand how to read prescriptions). I had to ask my doctor for a rewritten prescription. Sent that in. They still didn't get it. Apparently SVN isn't in their vocabulary? Isn't it their business to create prescription lenses? I don't know how to read a prescription (although after this, I'm much better) and trusted that they knew what they were doing. Never again.

My original order was cancelled. The reason was expired prescription/not being able to validate my prescription with my provider. When I called the doctor's office they had not been contacted by Eyeconic. I then called customer service who looked up my previous order (I dealt with this cancellation issue before then too) and she gave me instructions including upgraded shipment for my trouble. The new order went through only after I sent a follow up email with the customer service rep's instructions. The glasses were shipped but not with Next Day air as promised. When the glasses arrived they were too small. I won't be using this website to purchase glasses next year.

I don’t think I’ll use Eyeconic again. The good- lots of good options glasses for kids. It shipped within the timeframe it said it would. The bad- even though I used the virtual try on option for my daughter- which looked fine there. Bu when it arrived, the sides were too narrow for her face. We used the free fitted form they gave us and brought it to one of the stores listed. We got there and they had no idea what form was and said they charge a fee because I didn’t get it from them. What a hassle. Eyeconic needs to do better in communicating with the providers they listed.