EyeconicBuy prescription glasses, sunglasses & contacts online. Eyeconic is your source for high-quality frames & contact lenses. Now accepting VSP, MetLife & more.
Eyeconic (eyeconic.com) has 1,606 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Joan K.
Absolutely terrible. I ordered contacts a week ago, still no correspondence. Customer service is non existent. I have called three times and have placed on hold on each occasion..been trying to reach them for 45 minutes. Further, they refuse to respond to emails. I will be taking my complaints to BBB and FTC..it is absolutely unethical to deny paying customers the imperative tools that are used to SEE. AVOID
Vikas B.
It has been nearly a month since I placed the order and they are still not able to ship it. They are taking advantage of my situation. I placed the order against my 2019 benefit which will be void if I cancel the order. I have not seen such poor customer service anywhere else.
Ashish R.
I selected progressive lens by mistake and they said that they cannot modify the order and cancelled it. I had used my insurance to purchase this and now I cannot because the order was placed last year and now insurance can't be used. Awful service. Disappointed!
Karan K.
Please don’t use this. They are very slow. They have extremely poor customer service. 1 week After I placed the order, I was told that prescription don’t fit with glasses and they will only fit with 1-2 brands on their site. Plus it takes 4 weeks to get my order. You are better off with local shop. I want to rate it zero stars.
Amy D.
Garbage / expensive glasses. Save your time and money and just go to WalMart. They only have a 30 day return policy so if your frames break on day 31 you are SOL. Try to call for any kind of assistance other than to buy something and you will be on hold for hours with NO response. The glasses I purchased were $320 with insurance and broke less than 3 months after purchase. Went to WalMart and got the same pair with no benefits because I used them with eyeconic and they were $180. SERIOUSLY please don't waste your money with these people!!!
Philip B.
Terrible customer service, delayed my order and when called to get info, agent said it was end of the year and orders took more time Best price match is false advertising Wont recommend, and if you dont want to have a headache, look for another place to shop glasses
Jeff T.
First time ordering from EYECONIC. Thoroughly disgusted. Eyeglasses arrived with the complete wrong prescription (blurry vision) and with a big scratch running completely through the left lens. Additionally, the quality isn't even as good as my $20 pair of drug store readers. Would strongly encourage use of another eyeglass provider. Glasses going back first think in the morning!
Careful
Contact lenses never shipped. I was given a tracking number, but the boxes never made it to the carrier. When I called them a week later, customer service could not help. Disorganized and their customer service department is not empowered to actually help customers. I will go out of network next time. Strong recommend avoiding them if possible.
