EyeconicReviews of eyeconic.com

I wish I never ordered through Eyeconic. I usually use another service - 1800Contacts, which I have never had a problem with - however Eyeconic was the recommended in-network for my new insurance so I figured I would give them a try. I placed my order, which included an upload of my prescription from my doctor, and paid for next day shipping because I only had one pair of daily lenses left. Now, SEVEN DAYS later, they email me to tell me that half of my order is not available and back-ordered for two weeks. No communication yet on the other half of my order, a different brand of contacts. Are those in stock? If so, why weren't they shipped next day? Thank you Eyeconic for the complete lack of communication, charging $18 for next day shipping that never happened, and leaving me nice and blind over here while I wait for any sort of update on when I'll receive my contacts. If you're thinking about ordering from them, I would highly recommend NOT doing it and taking your business somewhere else. Unless you have weeks to wait around and extra money that you want to go to waste, of course.

Listen to the negative reviews!!!! Placed my order on 3/21 and received an email last night 3/27 stating that my frame color is no longer available. Unfortunately for me, this company has a hold on my benefits even though they don't have the product to sell me. Today, 3/28 I called and asked for them to change the frame on my order but I was told that I'd have to cancel my current order and place a new one with the frames that I want. Well even if I wanted to order from them again, I don't have any insurance benefits available. I was told it will take 3 business days to release the hold on my benefits, for me this translates to two weeks of wasted time trying to get my prescription glasses. You've been warned!!!

Horrible. Sent me glasses with the wrong prescription twice. Now I'm stuck with a second pair of incorrect glasses because you are only allowed one return per order, even though the mistake was theirs. Expect shipping time to be longer than stated on website closer to 14 days than 7-10 days.

DO NOT USE EYECONIC FOR PRESCRIPTION EYEGLASSES!!!!!!! The worst experience I have ever had with getting prescription glasses. I ordered the best lens package to have anti-reflective coating because I had lost my glasses and didn't have a backup pair. They were late in getting the glasses shipped to me, it took double the time they said it would on the website, but when I spoke to them they said it was within their 8-11 fulfillment period which is the only amount of time in lab and not shipping, nor is it from the time you submit the order. I received the glasses and the anti-reflective coating is trash. When I work or am sitting looking away from a window it looks like I have a freaking mirror in my glasses. I call to enact the warranty and they need the glasses and will take another 20 days to get them back to me. "The policy" was said so many times I got dizzy. But I learn that if I send them back and am without glasses for another 3 weeks, and then get it back with the same issue, they will not provide any other replacement or fixing of said glasses. So essentially, they would take my glasses for three weeks, and they can send them back without fixing the issue, but then it's not their problem anymore! This is infuriating!! DO NOT USE EYECONIC!!!

The co-pay from my insurance for frames is about $20, but Eyeconic's web site gave no option to purchase for that price. It automatically required extra purchases (no scratch, etc.) that raised the price by $80. The web site does not track open orders. The delivery time is extremely slow. They advertise 2 day free shipping but that does not matter if it takes about 2 weeks for the glasses to be done to begin with. Very disappointing.

Just got my new glasses. It took close to a month from the date of order. No messages/mails on the status of order and had to callback in the middle. Explanation is that it failed inspection first time and they ordered it again..thought it will be received in great shape. Finally arrived. The glasses have spec of dust in a nicely packaged box. One of the glasses has edges rounded and other is not. frame also has a small scratch and quality of frame is n't good either. Spent $200+ for my high index glasses($100 extra than costco and $200 less than other VSP providers). Not worth it.

They are the worst ever company when it comes to doing business online. It has been a month my son's glasses have not even shipped and no one knows where are they. There is no sense of timing or urgency in this company. I doubt if they even understand what it means to do business online. My benefit expired because of them.

Highly questionable.They took my money and when I contacted my vision insurance company they say they paid also but over 2 weeks later I have no idea where my glasses are. Customer service takes an hour on hold every time and then they can not help. They will not let you cancel and blame their own system for making them useless. Go elsewhere. Why wait weeks to pay more for discontinued frames and if you ever get them then you have to go get the glasses fitted. Think of a business that is the opposite of a site like Amazon and you will get a sense of these guys.