EyeconicReviews of eyeconic.com

They sell shoddy products that fall apart within the first month of owning it. Please do not go there.

I rarely write a review. Honestly - seeing all the other poor reviews at least made me feel normal. So disappointed in their customer service and handling of my order - I called my insurance company and made sure they were aware. A rep name Bianca actually lied to me about their ability to release a prior claim and start a new one. Ironically, a week earlier i had another appointment with another provider and the customer service rep at Eyeconics was able to call my Insurance company and have it released while I was on the line with her. But only 5 days later I was told by Bianca that she couldnt do that...she clearly lied. After wasting 5 days - they tell me the frames I ordered were not available and came across with no desire to help fix the situation. This was a horrible experience and they need serious customer service training - oh yeah and better monitoring of their vendors inventory.

I wish I had seen these reviews before I ordered my glasses. I have worn glasses for over 40 years. I have never dealt with such a lousy eyeglass company before. I can see better out of my 3 year old prescription than from the glasses they sent me. Customer service told me to have my doctor examine them to see if they were made incorrectly. The Optometrist at my Opthalmologist office said because they’re progressive lenses he can’t tell whether they made them incorrectly. Unfortunately, I was ill and missed the 30 day return deadline. Now I’m stuck with an almost $200 pair of glasses I can’t see out of. I will never use them again. They’re incompetent charlatans.

These people clearly don't know what they're doing. I'm surprised that VSP has an agreement with them, but I'm sure it financially benefits VSP. My order for prescription glasses was never validated for over a week and got the run around multiple times. When I inquired if I am able to cancel, they promptly gave me a shipping confirmation, which.... was bogus. UPS has no record of this package. When I called them to inquire, the rep had no record of the shipping email going out and said 'they would put an urgent request on it' ... I cancelled the order. Hopefully they don't screw up them hitting my vision benefits.

Took one month to receive my order. Apparently they lost the order and had to completely reprocess the order. No reason for it to take a month to receive my glasses. Will not use them again

They had me on hold for an hour for a price match... an hour!

My experience with this company was very bad every step of the way. They will tell you that your order will take 7-10 business days to create in the lab and 2 days to ship. Essentially this order took 7 extra business days to get to me than it should have (which equates to 2 actual weeks of more time) and I had to call 5 times to ensure all my orders were on track and get updates on why it wasn't on time. They sent me the wrong tracking number and they didn't apply the $50 credit they said they had. Basically this company will not do any of the things they say they will and will not communicate effectively unless you call them. Details below: 3/26: Placed my order 3/27: Business day 1 - my subscription was verified (this is the time that they start the 7-10 days, from the date your prescription is verified, not when you submit your order) 4/8: Business Day 9 - I called them for an update because I had not received anything in two weeks (9 of the 10 business days it's supposed to take to make the glasses). They tell me that my order didn't pass inspection and had to be remade but that it should ship by Friday 4/10 4/10: Business Day 11 - I call them again because its 3pm and I haven't received anything. I'm told that my order passed inspection and was sent to shipping but didn't make the cutoff so it would be shipped the next Monday or Tueday. 4/14: Business Day 13 - I receive an email stating that my glasses had a scratch on the lens and needed to be remade and that they didn't expect my order to ship "any time soon". I called and asked how my order could have not passed inspection when I was told the previous Friday that they passed inspection and were sent to shipping. They told me that they do a secondary inspection at shipping to ensure quality and that my glasses didn't pass that inspection so they need to be remade and would likely ship the next Tuesday and arrive by the next Friday. At this point I was very frustrated and asked to cancel my order. They told me that it would take 3-5 business days to release the hold on my funds and 5-7 business days to get my insurance re-upped so I can go to another provider to buy glasses. Instead they offered to expedite my order and give me $50 off, so I took this option and told them that if I have any more problems I will be cancelling my order. 4/15: Business day 14 - I receive a shipping notification that my glasses had shipped which included a tracking number with instructions not to track my order for 24 hours because the information would take that long to update. 4/16: Business Day 15 - 28 hours after I receive the shipping notification I try to track my order, it shows on the UPS website that the tracking number doesn't exist. I call UPS to see if there is a mistake. The UPS associate reiterates that the tracking number I gave them does not exist. I then call Eyeconic again and ask them about the tracking number, they tell me that they had sent me the wrong tracking number in the email they gave me and then supplied me with the correct tracking number. 4/17: Business day 16 - I finally receive my glasses and they are in good shape and my prescription is correct. I go to check my bank account and they charged me the full amount - no $50 off like they had stated when I almost cancelled my order. I had to call them AGAIN to ask about the $50 off. I'm told that they will apply it today but that it will take 3-5 business days to get to my account. I asked them why it wasn't applied in the first place, they told me that they can only apply the credits after the full amount is charged so I asked them "so if I never called to ask about it, would it ever have been applied?" They said "I think the supervisor was watching this order but I'm not sure"

Possibly the worst customer experience and support. After 2 weeks of waiting on my order that should have been shipped in 2 days, I come to find out they are out of my frame choice.