EyeconicReviews of eyeconic.com

Complete total Poor Service all the way around, from Ownership, Management, and their Associates. Ordered in good faith a simple pair of glasses from them on May 28, 2020 and as of today I'm still waiting on my glasses. Had to be remade due to optometrist error, returned those with new RX, they returned with old RX, spoke to so called supervisor who found error and assured me she would process remake on Aug 4 but when I checked this week she put in notes I was told to return before remake would be shipped which is not what I was told even offered (in the interest of getting my glasses back) to secure remake with credit card was advised no worries she would handle matter. As of today 8/2520 sent glasses to them didn't have time to wait another month or wasted call with management. Will see how long this really takes. BUT STAY AWAY Try Warby Parker instead.

I don't understand why they are so slow. It took me forever to receive the first pair. Then I sent it back to exchange for something else and I'm still waiting to hear from them even though I know by the tracking number that they received it 9 days ago. I tried to reach out and they just said "someone will be in touch." And I know once I do hear back it will again be weeks before I receive the replacement. I wish they weren't the only online option that my insurance covers.

The coating peeled off my glasses after just six months (and I didn’t leave them in the heat or do anything else to cause it). They wouldn’t replace the glasses. This meant I had to pay full price for replacements again another place, since my insurance benefits were used up with the Eyeconic purchase. I will never use them again.

Received defective glasses. Coating peeled off. Received replacement since the glasses were under warranty, with the very same defect. Since its a one-time warranty I am out of luck now. Buyers beware.

Order contacts in the first week of June. It is now approaching the last week of July and my contacts are still not here. First my contacts were lost in the mail, and required to wait a full 3 weeks before they would agree to ship another order to me. Now, they've agreed to ship me another order, however, its been a full week and nothing has been shipped yet. I've contacted them multiple times and no one can give me an answer on whether my contacts will be coming. I'm honestly thinking about disputing the charges on my card and vision insurance. I just want my contacts that I order, is that too hard?

I gave one star because a zero star rating was not available. I am about to celebrate my one month anniversary since placing my order and was just notified that there will be a delay in the delivery of my glasses. Use this service provider if you can allow 1-2 months to receive your glasses. If you do not have that much time - go elsewhere.

The worst quality and customer service. I returned a pair that came out bad. They sent me a return label for the wrong order. They had the nerve to tell me I didn’t qualify for a refund. When I called they told me they never got my return. I was then later told they got my return. In they end they refunded me for the wrong pair of glasses and a lesser amount. Their glasses always come out wrong and the quality on their brands is so poor. My first pair of Lacoste snapped in half and I was not allowed to return them.

A month later, still pending. on line chat says they can't update, phone calls take forever for someone to answer then they put you on hold and hang up. I'm over it. Will never order from them or recommend.