EyeconicReviews of eyeconic.com

If I could give minus zero stars, I would. I ordered glasses from Eyeconic last year with a new prescription for progressive lenses. I had never worn progressive lenses, so I had no idea until I visited my eye doctor THIS year, that Eyeconic made glasses containing an incorrect prescription. According to my eye doctor, the readout of the prescription from the glasses made by Eyeconic did not match the prescription I provided to them last year. As a result of wearing glasses with an incorrect prescription for a year, my new prescription is significantly stronger. I contacted Eyeconic TWICE and was told that their policy requires that glasses be returned within 6 months if a remake is being requested based on an incorrect prescription. Clearly their policy does not address a situation where the client is not aware that there has been a mistake in the prescription of the glasses. On my second call to Eyeconic, I was told to send evidence of the incorrect prescription. When I emailed the requested information, the response I received was the same - citing the 6-month remake policy. I called again to ask that my issue be escalated and was told there is no one else that I can speak with. The agent said he would consult the department that makes the glasses and someone would call me back. I also called VSP, the company who owns Eyeconic, and was told they are a separate company and the VSP agent could not provide any information on how or to whom my concern could be escalated. At this point, I do not want to have glasses re-made. I would like a refund.

No me llegó nada y según ellos ya entregaron la mercancía 😡😡

Nada recomendables, si quieres tirar el dinero, compralas!

Impresentables y estafadores. Te venden pestañas magnéticas como "naturales" y los vídeos no son de las que envían. Las que recibí (casi 1 mes esperando) pone en la caja "naturales" pero son de auténtica drag Queen. Así que ya llevo un mes ŕeclamando por email (el móvil de contacto tiene el buzón lleno) devolución y reembolso. Y sólo recibo respuestas automáticas, que lo están procesando, que gracias por la paciencia... Ni se os ocurra comprarles nada porque es tirar el dinero. Hay que denunciarles YA!!!

las pestañas son malísimas, no se pegan ni por asomo tal y como aparece en la página, irán a la basura. No compréis nada ahí, al menos las pestañas. Aparte han tardado como 15 días en llegar. Pésimo.

Son unos estafadores de mucho cuidado. Venden a precio de oro pestañas que vienen de China y nadie contesta a los correos para indicar cómo devolver el pedido. No compréis nada. Las opiniones que hablan bien del producto y de la empresa, son falsas

Though the company makes ordering easy and provides a quality product, their quality control is sometimes lacking. My real problem is when they delivered the wrong prescription, they refused to replace them without a new prescription and a written letter from my provider stating the lenses were incorrect. Nowhere on their site is does the exchange/return policy reflect what was told to me over the email/phone.

What started out great quickly went to horrible. I had glasses that broke and when I got a replacement pair, their customer service would not fix the new pair of glasses which were clearly not to the specs of my last glasses I had replaced. Never got the last pair fixed and wasted my time and money.