EyeconicReviews of eyeconic.com

This is a disgusting experience with eyeglass team for the first and last order. Save your money, shop other places. I ordered progressive glass and submitted prescription for single vision(I didn't know that its a different) order was processed. I was asked to cancel/reorder after 30 days. Fine, I didn't ask anything and agreed to reordered again with a complete total Platinum Package( TECHSHIELD, SUNSYNC) etc. I received the glass finally at the end of July 2020. After I wear glass, I found out little uncomfortable but thought new glasses will take around 1-2 weeks to adjust. after 2-3 weeks, it continued and noticed in the night blue glow every time I see light, car headlight etc. I didn't call support as I wanted to get use to it and see if its gone. I know normally all optometry gives one year warranty. You know what when I called them a week ago and again follow up call today, they said their warranty is 60 days after the ship date. They cant help. This is a disgusting experience and even in local optometry, they provide services for 1 complete year if there is any issue with the glass. I did research and found out that these people use the lowest cheap quality materials causing this issue "lower quality lenses often will have other abberations that exaggerate the chromatic abberations. " I feel like I made a big mistake ordering this junk company and wasting $543. I will never buy or recommend this to anyone. Please beware!!!

The worst customer service ever. It took 6 weeks for initial order to ship, in which many emails were unanswered. Forget the customer service chat which I think they have disabled. Shipment lost at UPS and Eyeconic insisted I file the claim for, which UPS would NOT allow. Finally, very begrudgingly I might add, Eyeconic agreed to send new Pair. I finally received them and loved them which is great since the rest of the experience was horrible . Yesterday I received the original pair and I notified Eyeconic. They actually wanted them back. No offer for me to keep them. My mistake to even notify them. It is ridiculous that VSP uses them as a provider. I absolutely would not recommend!

I placed an order for contacts on 9/4/2020 and paid $30 for expedited shipping because I NEED MY CONTACTS. It's 9/21/2020 and I was told today that they estimate my contacts will be shipped out on 9/28/2020. Absolutely OUTRAGEOUS. Update: I received an email today that my order from 9/4/20 will now not be shipped out until OCTOBER 21. When I go to contactsdirect.com and order the SAME product, I'll receive it in 3 business days.

Horrendous customer service. It's been over 2 weeks and I still don't have my contacts. There's never a supervisor on duty and they don't return calls as promised.

Do not use these people! Waited 4 months for my daughter’s contacts. When they came, they were a -3.75 when the prescription was a +3.75. Now, they are on backorder for a month and a half. They said I would get them by end of September, but don’t believe these people. Their orders are like tomorrow....always coming, but never arrive...plainly said, they dont know how to run a business or treat customers!!

They don’t sell originals brands. I paid for a Ray-Ban they have in their website at the same price that Ray-Ban has it. When I received the product was fake copy made in China, was bend over one side. After I try to contact then they said send it back and we will refund. Also the send a email saying I can’t review or they can’t accept my reviews. I contact Eyeconic customer service and the lady in the phone just say my only options was returned the item which I did. I just asked her for the original one, not made in China. All this after I contact Ray-Ban and make sure they don’t sell made in China frames. Also I took few pictures and they don’t looks like the Ray-Ban I already have and the reference code RX5279 does not appear in Ray-Ban website or stores. I you want I can send pictures of what I received and the quality of then for be a Ray-Ban, maybe you can do something that the representative over the phone couldn’t do it. Also why the RX5279 doesn’t show up in Ray-Ban website?

As many other reviewers, I would give this company 0 stars and if possible - stars! Terrible process. I ordered 2 sets of contacts for me, 1 set of contacts for my daughter, and a pair of glasses for my other daughter. Everything appeared fine, until it came time to verify the prescriptions. Now I have been ordering from glasses.com and contactsdirect.com (which takes most insurances but my new one) and the verification process even during COVID has been a breeze. Less than 24 hours on average. It took Eyeconic over 36 hours to tell me they would not accept any of the contact prescriptions. Even once the doctors office had corrected it to their specifications, then they wouldn't accept it because it was dated after the order! Why?! Now let's get to the shipping. I paid expedited shipping for mine, as I needed them the most and regular shipping for both children. The glasses came, no issues. The contacts came a bit slower, but ok, fine. My contacts, because there were 2 different types still have yet to ship. Just about every other online retailer, clothing, food, glasses/contacts provider will ship items that are available if something in the order is on backorder......NOPE not Eyeconic! I ordered everything closer to the beginning of the month. The backorder was promised to ship today 8/31 and had I not called, I never would have known they still are not ready to ship. Every time I have called customer service they have nothing but excuses, because it is never their fault. I will never shop here again. I would rather file a claim or shop at the Doctor's office then order from Eyeconic EVER again.

NEVER again! The first time I used this service because my Vision Plan approved it and they messed up my contact prescription. They admitted that it was their mistake but still would not replace my open box of contacts. They said that since it was open, they could not replace it. They did offer to replace my other unopened box. Took me about 50 minutes on the phone to get this done. Let's see how long it takes for me to get the replacement.