EyeconicReviews of eyeconic.com

Been waiting 3 weeks for glasses to arrive. Customer service and communication are horrible!! Called a total of 7 times before speaking with a supervisor. I have been told the frames broke, waiting on replacement. Been told the lens are not passing inspection. Been told in process of finalizing them to ship out. Was today by a supervisor that the lens have been to a total of 2 labs who still can't get them right. Finally today in the process of getting glasses back to eyeconic for inspection again. Wait time so far is 4 weeks and might get them in 2 more weeks. Advice is just don't use them period. If the glasses are incorrect I will be sending them back!!

Eyeconic completely disregards their customers, which is especially annoying considering their customers are relying on their products for the ABILITY TO SEE. I ordered contacts from Eyeconic two months ago, and they were "shipped" a month ago. When I called customer service to check on my very late order, they explained my package had been lost, and promised that I would receive an expedited new shipment in a few days. A week went by, and I called again, to find that no such package was ever shipped, and they were conducting an investigation (which would last 7-10 days) on the first package before they would send a new package out. They had no explanation as to why I was promised a new package. All in, it is likely that I will have to wait 3 months from ordering to receiving my contacts, which again, I need to SEE.

Beware of this VSP rip off site. I ordered glasses on the 18th of Nov and on the 30th they are still claiming they don't have the script to process my order. I called and I can see it on their site and they asked me to email it in since they cant access it directly. 12 days waiting to have glasses sent out that I ordered and paid extra to ship out. Bad customer service and bad production on glasses. Shop somewhere elses if possible.

My husband’s glasses were supposed to scratch proof. They’re scratched. He has been trying to get a hold of customer service for FOUR DAYS. They haven’t responded, and any time the online chat feature (FINALLY) picks up, it’s immediately disconnected. We will not be using them again.

I picked a pair of glasses after trying them at a local store. So, I did get the right fit and had no immediate issues with the glasses as such. However, the order itself took over a month to reach me. (I placed the order on Dec 9th and it was shipped on Jan 6th). Considering Lenskraft does give prescription glasses in 1 hour, this experience was very unappealing. I have placed the order for with Gold package. To my dismay, the Anti-reflective coating was worn out less than 8 months after using the glasses. I've used my previous glasses for over 3 years which had some wear & tear on the frame, but the lens was perfectly intact (and they did have AR coating). I did claim for the warranty on Oct 27th and Eyeconic has approved for replacement easily. However, they said they will not replace the lens but give a complete re-order. And since they did run out of stock for this frame, they had to offer me a new frame (with same budget). All this information was conveyed only after they received my faulty glasses (not after my warranty claim was approved). Today is Nov 20th and I still have not received my glasses nor they have been shipped. Will never ever buy from Eyeconic again due to the terrible experience in processing time. Also, I was trying to post this review on their website and it was rejected even after I removed the mention of their competition Lenskraft!

This is positively one of the worst companies I have ever dealt with. They are owned by VSP, my vision insurance and are the only online provider you are allowed to use. Last year I ordered a pair of glasses for myself. Two months and several phone calls later I finally received the glasses, but they substituted lower index lenses. Having worn a very strong prescription my whole life, I always order high index lenses so that they are not thick, heavy and do not magnify my eyes. I was frustrated from the experience, and wrote it off to a one bad experience. This year I ordered glasses for my son. I called twice in the month I waited. Finally I received an email stating they did not have the frame I ordered in the color ordered, I could choose another color. I called again to be told they would know Monday ( on Thursday ) when the frames in the new color would arrive so that they could complete the order. It was explained that they do not have frames at all, they order them. I had no assurance that these would be available and canceled my order. Next I received an email stating that they had canceled the order due to an issue with the prescription and to contact my provider. A blatant untruth. I could maybe understand being out of a frame. I cannot understand it taking one month to tell me. I also cannot understand how in my phone calls this was not mentioned. Any long term successful company must have integrity with their customers. They should be laser focused on customer service. Excuses to justify poor service, either fulfillment or customer service are unacceptable. Great companies get in front of these issues that drive away customers. Eyeconic has no such culture in their company. In my dealings with them it appears they believe customers will endure their poor service and fulfillment of orders. Since they are owned by VSP, they seem to believe they can provide this level of poor service without any harm to their business. In reality they have not only hurt the Eyeconic name, they have me wishing I had any other choice of providers of vision insurance besides VSP. I hope that people who have these experiences make their HR department aware of the providers shortcomings and request them to explore other options as I intend to do. As a side note because my son needed the glasses so badly, I ordered from a discount provider online last Wednesday, we received them Monday. Exactly what was ordered. I didn’t see a place to reply to the reply, so an edit to add. In no way has Eyeconic helped. The reply is a series of excuses as to why I continue to get poor service. It is basically, oh well that’s how we do it, sorry. Maybe your company should quit making excuses and start finding solutions! Nothing in my experience with your company or the reply made me feel valued. I had an experience at Portillo’s the other night. Almost 40 minutes waiting for my food in spot 8. I never had a chance to complain. They came out, assured me our food was fresh and refunded my money. The only two words I ever said were thank you. They understood that my value as a customer was more than this one purchase. This is not a culture Eyeconic has.

DO NOT USE EYECONIC! I repeat, do not buy Eyeconic! The company has the most unfriendly return policy on earth. Now I have to find a way to donate my two boxes of unused contacts to someone else who can hopefully use them. Complete waste of my time and money. VSP needs to stop promoting Eyeconic.

First time using this company. Would not use again. Takes too long to get prescription verified for contact lenses. Used other companies doing the same process and have them out immediately. Will not have them in time as I will have run out. No sign of them even being shipped out yet.