EyeconicReviews of eyeconic.com

By the time I get my glasses I ordered almost a month ago, I’ll need a new prescription.

I went with Eyeconic since they're supposed the best way to use my VSP benefits. What a mistake. I ordered before Thanksgiving and the glasses just showed up yesterday -- 6 weeks later. And the alleged anti-glare coating that I paid extra for? Well, it doesn't work. I've been stuck in an email loop with customer service ever since, with them repeating the same form letter and not answering my questions. This really is not a good company. Go with any of the other online glasses companies -- stay away from this one. EDITED TO ADD: Since posting this review, I've received multiple emails from Eyeconic telling me the glasses will be fixed. I've replied asking additional questions, and gotten back the exact same form letter telling me the glasses will be fixed, without answering my questions. You ask what you can do to make this right? Answer my questions. Reply in less than a week. And don't take 6 additional weeks to return these glasses to me. Waiting 3 months to "make this right" is unacceptable. If I ran a business like this I'd be out of business.

Order placed Seven weeks ago… I can’t get any information from Eyeconic. Except the usual “order pending.” I will spread the word far and wide among my retired federal colleagues to avoid this company. They will spread the word as well.

After my doctor confirmed my prescription with them, they sent me a notification through they’re website (not an email, a notification when I log in to check the order status) that my order has been put on hold by my doctor, I emailed my doctor & said he knows nothing about that & that he approved it. Now I have to call them & I’m currently on hold.. been on hold for the past 35 minutes, no joke. First & last time I order from them. **UPDATE** It’s been NINETEEN business days, still no word, I called customer service about a week ago & they told me that they were going through inspection through their lab but they would upgrade me to next day shipping. Okay cool.. a week later, still no word. Called back today to check for the 5th time and was told that my order is in distribution & it could take ANOTHER week to receive my prescription. C’mon, It’s like they only have one person making all these prescriptions for their customers! And the company’s response to every unsatisfied customer is the SAME generic, copy & paste response like the one below. vvvvv

Did not fulfill my eyeglass order in timely manner and had zero response to my emails (which they said they would reply to in 24-28 hours).

Placed my order on the 2nd of Dec 2020 and payed for expedited shipping. Called customer service 3 times so far and have been told the same thing. Always in “Lab Processing” and will be shipping in the next 2 days. That was last week... I think that is part of the training manual response for customer complaints. I’m very upset especially when I pay for vision insurance and they tell me to use Eyeconic. I will be calling my insurance company today... I feel like I got scammed. Going back to Lens Crafters(where I should of gone to begin with)to purchase an additional pair of glasses today to get me through the holidays because I can’t spend another day being blind. Can’t drive, walk, run, read or see PERIOD!!! Can’t wait til 2021 to see! Would of been a great idea for a prescription vision needs company with delivery service if Eyeconic could of delivered on their promises!!! NOT!!!! Go elsewhere....

The wait time and communication for your order has to be the absolute worst customer service experience I have ever had. If you order glasses do not expect to get them in a timely fashion. I am still waiting for an order number after having my prescription validated two weeks ago. I would not recommend this service.

In 2 days it will be 3 weeks and still in Lab processing status. DO NOT ORDER from here if you are in need of a pair in a hurry. The only correspondence you'll get from them is here when you complain Still no word of the movement of my order. 2 weeks in processing. What overseas third party lab are you using. Please no robotic Cut and paste answers either I'm another unsatisfied customer STILL waiting for my glasses to move out of the pending status. Paid a 20.00 copay and 14.95 in tax. (Funny that I don't pay tax on my Eyewear st my optometrist). I could have used that money to buy a pair at Zenni. This is my last order with them since I changed insurance. You are better off taking your prescription and ordering glasses elsewhere and getting them in 10 days. There are plenty of online Eyewear companies.