EyeconicReviews of eyeconic.com

Like others have already pointed out, their order processing is quite time taking and probably because they outsource their lab processing to faraway place somewhere. The savings, if any, is not worth the wait and their customer service, which is very curt. Although they did a mistake with one of the two orders we placed, we were told that we would not get a replacement until we return the original ones and revceived on their end. And, after this, they ran out of stock for the original color and they notified us that unless we contact them within x days they will send the replacement with another default color (it doesn't matter what we would want, I guess). At the end of this sorry state of their service, they said all orders are taking longer than normal. Our original order was placed two months ago in November and we are still waiting to receive correct glasses.

I ordered glasses on 12/14 mind you they are progressive so I figured they would not be too quick to fill. I never had any idea they would take over a month and now I am told (after I finally got through - super long waits on the telephone) that they may be processed for delivery next Tuesday after MLK. I would never have ordered them through this company had I known it would have taken this long. They also spewed that the delay is due to Covid and their busy season. That is ridiculous. Good customer service would have been for them to offer me overnight service for my delivery on them. I wish I did my due diligence and read a few reviews before ordering. Tried to save a few bucks. Well they got some but no more. Maybe I will get my glasses sometime soon as my old pair are barely hanging in there.

I would never recommend Eyeconic. I don't ever leave reviews on anything but I am extremely disappointed in this company. I ordered contacts online with my insurance and was sent an email explaining my order would be canceled because I put the wrong prescription- understandable, that was my fault. When I tried to order my correct contacts, I was denied insurance coverage because it had already been used. Instead of ordering through Eyeconic I chose to just go through my optometrist and had to pay out of pocket for my contacts because Eyeconic had not released my use of insurance. I have attempted to call several times and have been left listening to the hold music for over 20 minutes each time. They have not responded to my emails either. The customer service is a joke, and I highly recommend using a different company. Response to Eyeconic: I have not received any sort of communication from your company. I sent another email yesterday and seeing as you updated your response to this review just 2 hours ago, I see that you have not actually looked into my issue.

Horrible company! 2 emails now unanswered. To speak with someone 2 hours! I need them to credit the contacts I returned so I can use my benefits elsewhere. It’s been 3 weeks now! Will NEVER do business with this company again!!!! Please do not use COVID as an excuse to provide substandard customer service. None of my email have been answered, nor has any effort been exerted to give my refund from a delivery I refused which was sent back to you over a week ago.

I recently used VSP at a VSP premiere optometrist. I used their sales site (Eyeconic) to purchase contact lenses. I submitted the orders on 12/30, it took until 1/6 to receive an email saying the RX was verified (why does it take 8 days to verify the prescription from the Dr they funneled me to?). I still haven't received the lenses and do not have a status update. The website has not updated the order and I haven't received an email back from my inquiry about it. I don't understand how I could use VSP's closed loop system (insurance, premiere dr for the insurance, VSP commerce site to purchase the final product) and still not have lenses or a eta of when I will receive the lenses at 15+ days after the order was submitted. I will definitely be sure to tell others about this terrible experience and will probably cancel the insurance. I paid $100 to America's Best for 3 years of exams and $25 per box for contacts. I'm paying monthly for VSP insurance, have to pay $30 for a "contact fitting fee" and the contacts are $70-80 per box. A smart person would cancel this and go with America's Best. There is absolutely no value add with VSP and worse, its more expensive and the worst customer experience.

It's been 26 days since I ordered (Dec 18th, 2020). Still have no clue when I will get it. I have daily headaches because of wearing my old prescription glasses. No update on order status, no response to emails. Order number: EYECMO101031776 I can't even afford to order elsewhere because they already charged my insurance. Take your business elsewhere. --------------------- Update: After 42 minutes of call waiting. Got through to customer care. They Said the order would not be shipping out any time soon. Next Friday (Jan 22nd 2021) - a whole month and someday since I ordered- is when they EXPECT to ship out the order. And even his they would not commit to. Plus the 7-8 days snail mail that they use for shipping. (mind you the glasses cost 400$+ and they still give you super slow shipping. They said they could cancel my order but the refund would not be issued directly and the insurance logistics would be my problem to deal with. They would not do the process. So I am hoping they figure their stuff out.

Totally disaster I ordered my pair of glasses on NOVEMBER 24th. Now it's next year already (Jan 11th). Emailed, no reply (although they stated 24-48hours of response). Called Customer service, they said it's in lab (for 1.5 months now. what are they doing? producing glass with hand?) Asked further to check which specific step it's at, they said they have no idea. If they know it can be this late, they should have a better estimate before hand, not like "in 11 business days and we have 5-7 days delay" BS. This website is not trustworthy. avoid it if you can

Order EYECMO101020369. I have emailed 2 times and never get a reply. I ordered the 9th of December and have heard nothing. This is ridiculous. I paid for glasses and feel like I’ll never receive them!