EyeconicBuy prescription glasses, sunglasses & contacts online. Eyeconic is your source for high-quality frames & contact lenses. Now accepting VSP, MetLife & more.
Eyeconic (eyeconic.com) has 1,606 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Janis K.
I waited a MONTH for a pair of CHILDREN'S glasses, with the lenses so messed up I have to tilt my head to be able to see! They won't let me do an exchange, and return these glasses when I get the new ones. They refuse to mail a label, so I have to pay to print one. This is ridiculous!
Jim W.
I wish there was an option for ZERO stars or a negative star rating. This company really does not care if you are happy or pissed off. Eyeconic sends you a pair of glasses, probably the ones you ordered but not the correct prescription. I spoke with an agent via chat, she gave me many auto-responses. The first was, "We've passed along your concerns to the appropriate department, and we really appreciate that you took the time to leave us some feedback." This statement popped up right after I hit enter. AUTO! BOT! I never received any resolution to my issue, the wrong prescription. Ended up without glasses additional 6 weeks. Eyeconic does not care.
Response from EyeconicMar 25, 2021
Hello James - Thank you for your feedback. We are sorry for the issues you are experiencing with your order and the subsequent delay in our communication with you. We have researched your order, and we see a supervisor is supposed to call you today. If for some reason they are unable to reach you, please let us know so that we can make sure your situation receives the proper attention. Again, we apologize for any inconvenience you have experienced.
Ebi B.
I bought a pair of sunglasses (Police) and they sent me a very ugly case. I email them two times to change the case but they refused. Not happy with them and never purchase from eyeconic.
Response from EyeconicMar 16, 2021
Hi Ebi - Thank you for your feedback and we regret that you are not satisfied. The eyewear manufacturer, in this case Police, sends us the cases that go with their eyewear. The only case we have to send you is the one they supplied us with, so we are sorry that you don't like it.
Al
Add my voice to the chorus of terrible reviews. I've been waiting since NOVEMBER for glasses that are the right prescription and in a style that I like. You read that right...it's MARCH. I also wonder why I have to keep calling and waiting on hold when the status of my order could so easily be more detailed on the website. All it shows is that my original pair was shipped and delivered; nothing about the replacement order (which was further delayed supposedly because they cracked the frames when trying to fit the lenses in them...ugh...)
Christa E.
The website is easy to use, I'll give them that. They have no issues taking my money, but I have not no idea when I will get my glasses. I understand we are in the middle of a pandemic but don't tell us it will ship with 4-7 days when in fact it will be over 5 weeks. They have not notified me of the delay or even when I am supposed to get them. I only used them because they are affiliated with my insurance. Never again!
Nandito
I ordered my prescription glasses on January 14th. It has now been 42 days and still no glasses. (EYECMO101077454). I realize that COVID and seasonal order fluctuations can impact delivery time, but other companies are not experiencing the same delays. For example, I also ordered some prescription eyeglasses from another company whose name rhymes with "flarby barker". I submitted the order on January 21st and they were delivered on February 1st. I have used Eyeconic because they are one of the few providers of some frames that I like, but I think this will be my last order from them.
Sarah L.
Website is very misleading. Says contacts delivered to you in hand in 2-3 business days when you pay for expedited shipping. When I called to inquire about why my order hadn’t shipped, was told it would be at least 13 business days. Was then told the website didn’t say 2-3 days even though I was reading right off the website to the extremely rude lady on the phone.
SN
More than 3 weeks after the order placed, still pending. Takes more than 5 days for email responses from customer services More than hour hold time over the phone Exchanges are cumbersome. No updates for weeks.
