EyeconicReviews of eyeconic.com

I wish there was a no star option. HORRIBLE SERVICE!! First off i did read the company takes a bit longer to ship. I was ok with an extra week as stated before delivery but that week has now hit several weeks. I orderd and used my contact benifits a month ago and still no contacts. Ups tracking shows the package was delivered to usps facility in which usps says they have not received. I have contacted eyeconic, ups, usps and vsp provider( never use because they are the ones who recommended and apparently founded eyeconic) all correspondence say give us 8/10 days to investigate. I cannot cancel order and use my benefits elsewhere. I am just stuck with going to purchase more contacts at a trusted business straight out of pocket. Please dont be like me! Read these reviews and take your time and money somewhere else.

This is something to consider when buying from iconic. I found scratches on the lenses that are covered under warranty. In order to get the glasses fixed, i would have to return the glasses first. I need my glasses to work and drive. The lady I spoke with said I should have considered that when I bought the glasses from them.. She is 100 pecent right buying locally will get me better service. I am just going to return the glasses rather than go through warranty.

This was my first time ordering from Eyeconic. It took a while to receive my glasses but I waited patiently feeling like the wait would be worth it. When I received my glasses, the frames were incorrect. I mailed the glasses back and received my second set of glasses. The lenses were not the ones I ordered, so I was told that I could send them back and this would be the last time I could activate "my warranty." I am peeved how much time and energy it has taken to get new glasses and Eyeconic doesn't seem to care because they are just following company policy. Do yourself a favor and find another company because you will probably not get what you ordered on your first or second try. I gave them two chances and now I'm done.

I am waiting on three weeks now on my eyeglasses and still nothing. I keep calling them daily and it is still the same answer of it is in the lab. I would run for the hills from these people if I were you. If it weren't me leaving the country next week, I would cancel my order entirely, but now they have me absolutely screwed. They are the worst company EVER!!!!!! Do yourself a favor and close for good!!!!

Ordered contacts - entered my address correctly, paid, ect ... The contacts were shipped didn't seem to have any problems. Looked online for tracking and noticed they were being returned to sender because of an incomplete address. The customer service agent said that they had cut off the address on accident, and I would have to wait to get it corrected once they made it back to their offices. Asked if there was any resolution, could they ship out another set of contacts? No ... any way I can pay an expedited fee to get them sooner? No.. Went to Nextdaycontacts to place a new order. Don't think I will be coming back to Eyeconic.

A week after placing an order, i received an email stating they could not make my glasses. I sent an email in response, but did not get a reply. I then called to ask about my order cancellation. They stated the lab said they could not make the glasses. Yes, my prescription is relatively strong, but i selected lenses that were appropriate per the website (cylinder is larger than normal). Customer "service" rep just said there were no options for me. So - back to the eye doctor (again) to pick out glasses there.

Warning! Stay away from eyeconic! It's a scam! I have received glasses in a terrible condition. They are completely defected. Their lenses cause headaches and eye strain. The eyeglasses themselves are in terrible shape. Completely defected. The lenses are not even aligned. Terrible! The customer service is even worse. They won't help at all and the representatives are so rude! Do yourself a favor and stay away from eyeconic.

They sent my mom contacts and one of the prescriptions was wrong. We are out of town and she just realized it. Now she cant drive home because she cant send all the contacts back since she only brought one sleeve. Lynn (the only supervisor) said the policy is the policy. Now she cant drive and they wont even fix their mistake in this circumstance. They are not willing to fix their mistake for customer service. They do not understand how a business retains customers trust loyalty and respect and assume it is something that just happens?