EyeconicReviews of eyeconic.com

If you have a chance, get your glasses somewhere else. My glasses where not shipped until a month and upon calling to check, they told me it's still in lab. Complete Non Sense.

Expensive and one of very few retailers covered by VSP vision insurance. The cost for even the most basic lens treatments were absolutely ridiculous. Service was extremely slow from processing to shipping time. Would not purchase again and I would advise against purchasing from Eyeconic.

My experience started out strong. However, I asked for an exception to return my contacts a second time since my prescription changed twice in a short period of time (which has never happened). I was told no but then a second customer service representative said that they would work with me on a second return. I have not received the UPS label to return my contacts and am being ghosted my the services reps and not having my emails returned. While I respect the policy, I would appreciate further communication and not being just left without any resolve.

Customer service was useless. I uploaded a photo of my rx when i placed my order. They reached out like 3 days later with a question about my order. I again uploaded a copy of my prescription again. And advised of expiring benefits and asked if this might effect my order. A week later they responded by canceling my order completely. And advising me to try placing my order again. And to just try to sort out the issue with my benefits provider…

Horrible I ordered my glasses and hated them, then they let me EXCHANGE then I got another pair that was over $100 less and will not refund the difference, and I still hate them I got progressive lense and the reading part is not there..or not correct I can only see far off in them, and now I am stuck paying $500 for some glasses I can not use...I WILL NEVER DO THIS AGAIN..ordering glasses online is only for sunglasses.

Received glasses and noticed what I thought were scratches. Returned them under warranty and replacements were worse. There are 4 different etchings in the field of vision that cause severe headaches. They refuse to remake them, despite the first pair not having these markings, and says I must need custom glasses. I’ve had the same rx for 20+ years and probably 10-12 pairs of glasses from other vendors and not one single pair caused headaches or had my prescription written in the lenses in 4 places. Will contact my vision benefits company to file formal complaint because this is unacceptable and now I have no glasses benefits for a year & these are worthless. DO NOT RECOMMEND!

Ordered contacts and the wrong ones came, I called customer service and they admitted wrong ones sent. Here’s the problem! I needed for a trip, day I was leaving I called and they could send the right contact until I dropped off at UPS. I explained I’m heading out for a trip and had no time. It was their mistake they should of said I’ll send ASAP! And then wait for the wrong shipment back! There mistake they could wait if it didn’t get back then bill me because that would if been my mistake. My feeling is not great customer service! She should of got a manager to work this out!

Contacts shipped one day shy of two weeks ago. And I still haven't received them! Basic shipping from their location to mine is two days, not two weeks. Time to spend a few more dollars and just ship UPS, FedEx or USPS eyeconic. Very disappointed with this company. I am a returning customer. But I won't be after this debacle! Do yourself a favor and find a different company that actually cares if packages get to their customers in a timely manner.