EyeconicReviews of eyeconic.com

I’ve had a nightmare of an experience with Eyeconic regarding my recent order. My glasses went missing in transit, and instead of a swift resolution, I was met with complete disorganization and constant miscommunication from their customer service representatives. I was left without glasses for weeks, unable to see properly, while the support team ran me in circles. Every interaction seemed to contradict the last—one moment I was told the package was out for delivery, and the next, I was told an investigation couldn't be opened. When I finally managed to get a straight answer from someone, they informed me that the soonest they could get a new pair to me was 10-12 days. Expecting a customer to wait nearly two weeks after they already failed to deliver the initial order is absolutely unacceptable. I cannot recommend Eyeconic given this total lack of accountability and poor support.

First and last time I will be using this company. I used this company against my better judgement as I've always used 1800 Contacts for my contact subscription. Because my new prescription was a bit more costly per box this time, I thought it would be best to go with the site VSP recommended. They're supposed to cover at least two boxes for me as they've done in the past. I used the "use my insurance" option and guess what? It didn't use it and it wasn't until after I put my order through that I realized it. When I checked it, it told me that my "materials were used up" despite me not ordering contacts yet. Or glasses. I reached out immediately to cancel the order since 1800 contacts had everything over $100 cheaper WITHOUT VSP and was told that it was already "in fulfillment" and I would have to wait until THEIR contacts arrived for me to return and cancel the order. I had just put the order in and it was automatically in fulfillment? I call BS but I didn't get much help after that. They're SUPPOSED to come in Tuesday, over two weeks after I ordered them. Since I am hellbent on returning them, I ordered normally through 1800 contacts and it was here within two days of ordering. There's no excuse for Eyeconic to be like this. NEVER touching this brand again.

Although the price was great, I can’t wear the glasses and had to have them replaced once already due to pupil distance error from the online tool. The replacement lenses still don’t work and I have exceeded the 90 day window for an adjustment which started from the original order date. I will try paying for the adjustment on my own, but doubt they will actually work for me at all.

Le pongo una estrella porque no me da opción a no clasificarlo. Timadores , no hay mejor manera de hacer dinero , creando una empresa falsa y adjudicándose el dinero de los clientes . Así se hace rico cualquiera , panda de vagos , hasta los ladrones se mueven más que vosotros , tranquilos que ya os llegará la hora de devolver todo lo que estáis haciendo .

Llevo más de un mes intenado devolver el producto y me dan largas 😔😔😔😔😡😡😡😡 muy mal servicio al cliente. No compréis

Son unos estafadores. En cuanto recibí mi pedido solicité una devolución por lo medios que ellos indican, ya que las pestañas aunque seleccione las “naturales” eran enormes y muy exageradas. No contestan por ninguna de las vías…ni por correo, ni Instagram y el teléfono que ponen en su web está siempre fuera de servicio. No compréis porque es un timo

Average prices, average offerings. But took almost 2 weeks to receive my contact lenses. Customer service was also slow to respond to my email. Definitely would not recommend

Tried multiple times to order contacts. Order canceled multiple times despite providing prescription. Poor customer service. Unable to use insurance benefits. Do not recommend eyeconic or VSP