EyeconicReviews of eyeconic.com

Their glasses are really expensive, don't fit that well, and they don't have a good return policy. Highly recommend going with Zenni or Warby.

Placed a new order for contacts with them only because our new vision insurance, VSP, linked to them as a provider. I keep getting repeated emails saying they are contacting my eye doctor for the Rx but my eye doctor's office has never been contacted by Eyeconic. I verified the correct contact info and sent it to Eyeconic. All attempts to contact them have been useless. I requested a cancellation of the order. Still waiting for that to happen but ordered contacts from another provider.

What a terrible headache of a company! They'll say they can't verify your prescription and to upload it but their site is such a hot mess you can't do that and can't even cancel an order without calling. Don't even think about trying to reach someone through email because you won't get a response. An utter failure as a company

Screw this company, they cancelled my order because they "couldn't verify my prescription" after three weeks and me sending over the prescription information FOUR TIMES. Rude customer service. The only reason they're in business is because they work with VSP.

Really poor quality in terms of lens production. I've had the same prescription for a few years now and it seems that eyeconic is the only one that repeatedly makes my lenses incorrectly.

It’s been over 2 weeks and I’m my ship date is constantly moving. I can’t get a correct date. Moreover, my total was $350 and then when I added my amazing insurance, it changed the prices to be MORE. This should be illegal. I’m screenshotting all of the sites where VSP “works” with theses companies and see what insurance does for the price. It’s such a ripoff. I’m lucky enough to have 2 eye insurances so when they told me my glasses will take a while bc that’s “normal” I said NO ITS NOT. I told them that they also state otherwise on their website. And it’s def not normal that if they say they’ll mail it on the 26th, then check it on the 26, it moves to the 28th and now the 1st. LensCrafters gives u an accurate time frame where as u guys keep shifting the shipping time. Also, once they mail it- I’m going to have to wait another 7-10 biz days??! I’m not like other ppl. I read and screenshot everything so I’m not stuck with a company that has bad practices.

With insurance, the glasses were a great price. I guess I should have realized there was a reason for the low price. Poor customer service. Poor quality glasses. My glasses arrived and they were horrible- bent frames that didn't lie flat on the table and were so crooked on my face, my family literally laughed out loud. I went to a local optometrist to correct and even they couldn't fix it. I called customer service and they said to send "5 photos of the damage" I said how do I photograph cheap and crooked? So I sent them 5 photos of me wearing crooked glasses. Customer service is rude and couldn't understand me when I said if I return these glasses I will lose my insurance so I need a replacement, not a return. Still waiting for somebody at this company to respond to me. It's been 3 days.

Ordered contacts in December 2022 to use the VSP benefit. Waited for them to arrive and they never did. Finally figured out that they canceled my order. They claim they sent an email saying they "couldn't read the prescription" although the one I sent was perfectly clear. They never sent an email to me, I checked everywhere. They then canceled the order without telling me. When I complained, I was told I could use the 2022 benefit to reorder since I had ordered before the end of the year. Today I tried to reorder and I'm told sorry, you can't use the 2022 benefit. I said I never got the email they claim to have sent, and it wasn't my fault the order was canceled by them. They didn't seem to care. I'm requesting a call from a supervisor but don't have high hopes for resolution. This is a bad company, stay away if you can.