EyeconicReviews of eyeconic.com

Don’t buy anything there 100% pure e com shop that rips u off. Only invest in marketing to scam more people.

Ordered sunglasses but after 3 weeks still didnt recieve the sunglasses.

Advising you to never buy anything from this website. I ordered a pair of glasses 20 days ago, still haven’t received anything and haven’t got anyway of tracking my package. When I ask for some information, I always get a mail sent back by a computer or an algorithm saying they had a problem and it’s currently being shipped as fast as possible. I’ve asked for a refund and this is also taking forever. Nobody could answer the phone, nobody answers the emails, i’m only putting one star because you cannot put zero but terrible experience and unfortunately it was my first one on this site and i’ll never go back on it.

This company is a NIGHTMARE. STAY AWAY!!! My glasses arrived without the lenses installed. I then went to my doctor to have them installed and they said that the screws on the frame were warped. Eyeconic then told me that they could not replace the frame because they no longer had that model. Unbelievable incompetence in every way.

Worst service and extremely slow processing. The customer service representative are not knowledgable. I ordered a gift card and it got rejected after 24 hours. The customer service representation didnt event know why it got rejected and they took another 4 days to confirm that the system rejected it. she said the company will automatically issue a new gift card and she didnt and she said will confirm me. she didnt even bother to inform even though they promised to call me and confirm. I would never recommend to buy from such a company.

This company is the WORST! Terrible customer service. Received glasses that looked nothing like picture incorrect script. Submitted exchange, which took weeks. Received wrong glasses with blurry script. They refused to give refund or exchange citing beyond 30 days (which is only sure to their super slow response time)

Ordered new glasses on 1/12/2024 and paid extra for overnight shipping when ready. Got email the day before they were supposed to be delivered that they didn’t have the frames and were canceling my order. It took them 9 days to realize that.

Ordered glasses and didn't have my prescription at the time of my order. Uploaded my prescription to their website within the 7-day timeframe before order would be canceled and received a message "We are processing your prescription." Received an email 2 days later my order was canceled because I didn't upload the prescription. Called them and talked to a customer service rep who said he understood the situation and would have a manager call me back and actually indicated sometimes they have issues with the prescription uploading and recommended emailing in the future. One week later I finally heard back from a manager who didn't acknowledge the issue and said that there was nothing he could do, I'd have to submit a completely new order. I logged on tonight to place a new order and the frames I ordered are no longer available. If it wasn't for savings due to my insurance, I wouldn't be ordering from them and now I may just go elsewhere regardless.