EyeconicReviews of eyeconic.com

Wouldn’t take my doctors prescription because it didn’t have a signature. It had the name and number. Guess it’s to hard for them to figure it out. I get about the same price from other contact sites. Won’t be using them.

The customer service is a disaster! I was supposed to get a $25 refund, have email about it too. I never received this refund and when I asked about it, they said that my order had suddenly become $25 more expensive, so I didn't even notice the credit. Next time I will order my glasses from a more reputable supplier, luckily there are plenty of others with better service and much cheaper!

Did not apply my VSP insurance correctly during check-out

I ordered three pairs from this company. Uploaded my prescription they told me it wasn’t valid they contacted my optometrist and asked to fax the prescription. They did but apparently only the cover sheet came through. They proceeded to never follow up and just canceled both orders without informing me. Upon contacting customer service I was told I needed to get a new eye test even though I have a valid prescription. The 3rd csr I talked to apologized but couldn’t do much else.

I’m supposed to order my glasses through Eyeconic because of my vsp insurance. They have a wide selection of options however, upon researching the pair of glasses I settled on, I notice how they jack up the prices and make it look like you are “saving” hundreds of dollars, when in reality their prices are 3x higher than comparable stores and because they are owned by the insurance company they’ve set it up as the only way to “maximize” your benefits. They are clearly price gauging and it’s wrong. I don’t understand how this is legal to do.

I have never had a worse experience ordering online. This company does not allow changes or cancelations of any order. Their customer service doesn't speak English well. And they consistently chose not to help me in any way. I contacted them directly less than 1 day after placing my order online to ask them to adjust or hold my order -- I had entered the wrong prescription. After their customer service rep CONFIRMED my order would not ship until I gave them my updated prescription, they shipped out the order anyway a full 4 days later, against my wishes. No one apologized, no one said they'd made a mistake. In fact, they doubled down, saying it is not possible to change or alter any order, even though they literally confirmed they would not ship it a full 4 days before it shipped. Now I have received the wrong contact lenses and I have to go thru the whole process of printing a label and making a special trip to the post office and standing in line to return this package. Worst of all, when I tried to place a new order for the correct prescription, their website refuses to accept my insurance because it thinks I've already applied my insurance once and that's the limit. Absolutely incredible that this company is in business. They've failed at every single step of the way. More accurately, they had the power to help me, but they consistently chose to not help me. This company absolutely does not care about meeting good (or even basic) customer expectations.

I bought a pair a glasses a year ago couldn't see out of the first pair returned them. Reordered couldn't see out of the second pair. I wore them once and here they sit a year later and I still can't see out of them. It was a waste of money.the frames were beautiful sitting in the case. Would love to have them fixed so I can see out of them. Be careful.

Not high index when they say it is, wrong prescription and gave me headache, won't replace it. Twice the cost of Costco. Avoid at any cost.