EyeconicReviews of eyeconic.com

Tried to give them the benefit of the doubt but I’ve spoken to 4 different service agents. My order shipped 2 weeks ago and it’s been “out for delivery “ in the wrong state for a week of that. I’ve tried to be patient and work with them but all they will say is “if it isn’t delivered by 7 tonight, then we can do something” Nothing has been done. At this point a new order should be overnighted without question since they can clearly track UPS has lost the package. I keep getting run around after run around

The glasses did not fit, or work correctly, with my prescription.

I ordered glasses from Eyeconic. Shipping was a bit slow, but that's fine. When I first tried them on, they felt a little funny but sometimes it takes some time to get used to new glasses. I tried them for two weeks and began experiencing lightheadedness and finally full on vertigo. Scariest experience of my life. I realized it was the glasses. I reached out to Eyeconic, and they told me to reach out to the prescriber. I did, went back, they reevaluated and said the prescription seemed fine but they could try a few minor tweaks. I sent the updated prescription to Eyeconic and sent the glasses back. I also scheduled an ENT appointment for myself to make sure the vertigo was not due to any inner ear disturbances, and they cleared me as well. I finally received the new glasses and could tell almost at once that they still had the same issue. It's hard to explain but it's almost like there's a shimmer and a distortion. They make me nauseous almost immediately. I have ordered many glasses from online retailers before and never experienced this. I reached out to Eyeconic and they informed me that it was now too late to return them - all because I followed their advise to double check the prescription. So now I am out over $100 for a pair of glasses that I will never wear - AND I still need new glasses! I am so frustrated and disappointed. I will never purchase glasses from Eyeconic again.

I cant see out of my glasses the prescription has to be wrong! How can I speak to someone?

USED WRONG PRESCRIPTION ON FIRST PAIR. I RETURNED. SPOKE WITH AN ASSOCIATE ABOUT RETURN AND THEY WERE VERY RUDE AND UNHELPFUL.

Basically..I bought a pair of glasses in October and they didn't work out. I returned it, received a refund for anything I paid on top of my VSP insurance coverage, and they said they would return my vision benefit back to me within 3 business days. I purchased glasses somewhere else in December and my insurance denied my claim to cover that purchase because Eyeconic never sent the money back to VSP. I had to actually contact them so that they could "clear my benefits of authorization", when really they should have reversed the benefit as soon as the glasses were returned. Would they have just kept the benefit on that end if I hadn't said anything? Seeing that Eyeconic is the VSP online eyewear store, I found this extremely shady and inconvenient. Communicate better and stop giving customers the run-around.

I ordered a sunglasses through my insurance, shipping was fast and pleasant, sun glasses run small, I called eyeconic asked for return label, which they sent it right away, I took glasses dropped in ups. I have drop off receipts. But still did not get my refund. Because eyeconic has not received the glasses. Why I should deal with that since I followed the entire instructions you directed, I called customer care twice, and send them copy of drop off proof but no result, I will never shop from there, and I will despite through bank.

The frame has no problem, I will give them that. The lenses it came with are very bad. I feel very dizzy putting them on. Mind you, this is not because I had a new prescription, because I ordered another pair with the same prescription from GlassUSA and they worked great, no dizziness whatsoever. On top of that, the distortion at the edge quite bothering, especially comparing to the other pair I ordered. I would not recommend getting prescription glasses here.