ExtractionyReviews of extractiony.com

While they're very good about tracking updates and such, they are completely worthless if you need to make a return or exchange. I ordered the sun knit cardigan. Based on their size guide, the Large that I ordered should have been too big for me. I should have ordered a Small instead. That being said, the Large was far too small, thus, it doesn't fit making their size guide unreliable. When I inquired about a return or exchange, they simply said it would be costly and they recommend I keep it. Well, it's going in the garbage. I would advise not to do business with this company unless you are sure the item you ordered will work for you.

EXTRACTIONY AND BRIQUAO CO are companies that give China a bad name. my order arrived with integral parts missing. So completely not fit for purpose. i requested a refund or replacement bot refused until i had returned the item to China at my own expense. Courier cost would have been double the value of the item. So I declined to return it. Despite photographic evidence they refused to accept that the item was useless and suggested I "give it to a friend" if I did not like it. My money and time totally wasted on these people. Paypal not able or willing to put pressure on the suppliers. I now see from social media that these companies have been pulling the same scam for a long time. My advise is to be careful when dealing with them or avoid them totally Anybody want a non working musical Christmas hat!

I received my order completely damaged! Sent in a photo etc. for refund. No reply! Very disappointed! Lynne Ibarguen

Sizing was way out. Trying to get a return led me in circles. It was not fit for purpose but it is not worth my time chasing my tail trying to get a refund. Be careful with this company as after service is limited and designed to make you give up.

I clicked on a button to review my order, but the order went through somehow. I immediately tried to cancel my order, but they said they couldn't. They asked me to wait until I received my order, to see if I might like it anyway. When I received it a month later, I hated it - poor quality & fit. After about 30 emails back & forth, they still refused to refund my money. They said they had sent me what I ordered. I explained that the item was unsatisfactory to me, and I never intended to order it in the first place. But they still refused. I did not receive acceptable customer service.

They sent me a delivered notice but never received my order. Was told to knock on doors to see if my neighbor have it. I paid for delivery it’s up to the company that I receive my order… Beware

This company has a bad business practice. I tried to cancel with a couple of hours I placed order and they said order already sent out. I only received order a month later. The fabric of the sweater is not as described and size is like children size. These are inferior goods that should not be sold in US markets or anywhere else. No customer service at all.