Exterior Performance Coatings, LLCReviews of exteriorcoatings.com

Worked with George to get the correct materials to redo my epoxy floor in our garage. I had a normal 100% solids epoxy that was the better part of 10 years old before I decided to replace it. I used a floor grinder to get off all the old floor, then acid wash and scrubbed and rinsed excessively. I ordered the epoxy as a base and at the time he sold granite (like sand) that could be broadcast over top. Then he had me seal with a polyaspartic top coat to seal it up. Initially the estimate to do my area fell short (almost by half) and I had to place another order. If I would not have planned correctly on the install it would have really messed me up as I did not have enough granite to cover the floor. If i would have put down all the epoxy I would have been in a world of hurt because I was short of the sand. I have had the floor for around 3 years, and overall it has looked nice and seems to be strong. HOWEVER, I have had an issue... Last winter I put down a car mat to help protect the floor. Water got under the mat, and when I pulled the mat in the spring I had what looked like dark stains all over the floor. I called George and he said that the mat must have leached into the floor, and not knowing what the mat was made of no warranty would cover the issue. It turned out after having the mat our for a month and the floor getting air, the stains went away... SO... water had somehow seeped into the flooring, and when away when it dried. So, I have a 69 vette that had a small oil leak that I was not initially aware of. The oil got on the floor for less than a week, and now there is a dark stain on the floor. I have tired just about everything possible to reduce or remove the stain and it will not go away. I went with his product first because I thought it would be cheaper than nature stone. In hind sight I paid more to install my own floor, than it would have been to pay NatureStone to do it all, and I would not have had this issue. George has been pleasant to talk to, however the blame has been put 100% on me, and not a failure of the product. No solution has been given as well to deal with the issue. He had asked me to send pictures, and I did, but it was met with silence. If something changes to take care of the issue, I will be sure to update my review.

I applied this product to a mural and a few months later, it was tagged with black spray paint. The companion spray removal worked to remove around 80% of the damage, however, it did not meet my expectations. There is still black spray paint that can't be removed. I applied it within approx 8-10 hrs after the vandalism. Additionally, I have yet to be reimbursed for a 54$ product that I returned; the tracking number shows it was received. I've emailed twice and called twice with no response. I've been waiting since October and it is now December 31st.

I ordered a floor covering product for our shop floor. Circumstances changed for us and we were unable to use the material. When I asked if there was any way the product could be returned, the response was basically "No, sorry. No returns." I understand that is their policy, but good customer service would have at least tried to find another customer we could have sold the product to, even at a discounted price, so that it all wouldn't go to waste and we wouldn't have completely lost all of our investment in this product.

Talked with customer service for a long time to find a good product, once it arrived I found that it did not match my needs at all. Contacted the company and they told me it would work even though it would not, then argued with me about sending it back. Now they keep emailing me (every month for a year) to write a review, so there it is.

Maybe the epoxy is good, but I’ll never get to find out due to a bad pigment. I purchased a HyperREZ kit (3 gallons) with ford blue pigment. First off, for some reason my shipment was sent from Chicago to Norfolk VA via Las Cruces NM. Not sure how that happened but it add a week to a shipment that should have taken two days. Then when I opened the boxes a couple of days ago, the cans had taken an obvious beating and the was some leakage and cured epoxy on the bottom. It looked like I had enough epoxy resin to do the job, so no harm no foul. The issue is when I opened the Ford blue pigment can I found that the pigment had the consistency of two-year-old taffy. The directions tell you to mix the pigment before adding to the part b of the epoxy resin but there was no way I was going to be able to mix this pigment due to its thickness. I called George to verify that this was the way the pigment should look and feel. I took pictures of the box and of the consistency of the pigment and sent them to George. He assured me that that was about right and that I could take some MEK and thin the pigment. The problem is, I had to take a can opener and open the bottom of the pigment can just to get the pigment out of the can. I had to press it from one side with a broom stick to get it to come out the other side of the can. In doing so I had about 20% product loss because the pigment stuck to the inside of the can. It was nearly impossible to work with and was ripping the fingers off of the gloves that I was wearing while trying to remove the pigment from a now razor-sharp can. Once I got as much pigment out of the can as I could, I placed it in a 5 gallon Home Depot bucket. I was told I could thin the pigment and mix it with part B of the epoxy. I was told to keep mixing until the pigment dissolved into part B of the Epoxy. 30 minutes later I now had blue, watery part B and an inch to inch and a half of pigment laying on the bottom of the bucket solid as a rock. There is no way the pigment should have been in that state when I received it. When I spoke with George about the status of the part B and pigment he told me I wasn’t using the right mixing blade. The blade I was using was a halo style mixing blade and he told me I had to have a Jiffy style blade. The halo blade I was using was essentially half of a jiffy style blade. Not only that but the blade would have zero effect on the consistency of that pigment. I understand that George is not the technical person I would need to speak with, but there is no way this kit should be this hard just to get it into the correct state to deploy. It would be the equivalent of a customer complaining that their car can’t do 70 miles an hour and the car dealer saying they should be using a five layer air filter instead of a three layer filter. George is a nice guy and genuinely tried to help but there was something wrong with that pigment and all he wanted to do was blame the mixing blade. I’m now out hundreds of dollars and have an absolutely useless epoxy Kit in a box. There was no attempt to even make it right, just a statement that he would call the manufacturer on Monday. I had a feeling that the pigment wasn’t right from the beginning but was told over and over again that the blue pigment is a thicker pigment. I guess I didn’t do a good enough job explaining exactly how thick it was, but I did send him videos and pictures showing exactly how thick it was. I could not even press my fingers into the pigment. That just can’t be right. Oh well, lesson learned. Some lessons are more expensive than others and this one cost me time and money. At least I didn’t attempt to actually deployed the defective epoxy on my prepped garage floor.

Purchased items from this company, however no way was provided to track these items even if the company stated it would be given. Called numerous times and even spoke directly to someone who said the info for tracking would be sent. I no idea this would take so long to get to Ma.