Extend, IncReviews of extend.com

I had nothing but a great experience with this company. I had an issue with my package being sent to the wrong house. I had to contact their (Famous Footwear) customer service to open the claim and resolve the issue. They had only given me the option for store credit which I didn't want. I immediately contacted Extend and the gentleman I spoke with made sure I received a virtual credit card that wasn't just for the original store i purchased from. I highly recommend this company for package insurance and replacement for lost or stolen items. Thanks again! Regards, Michelle M

Extend handled my concerns professionally and expertly. They gave me peace of mind. The service tech was polite and informative.

I am deeply disappointed with Extend Warranty's handling of my Roland keyboard repair claim — an experience that has cost me time, money, physical effort, and now my trust in this warranty service. Here's what happened: My Roland keyboard was covered under my Extend warranty, so I followed their process and shipped it for repair using the Extend-provided FedEx label. Because the keyboard is heavy and I had no one to help me, I had to carry it to the FedEx location myself. When I received the keyboard back, it came back with physical damage it didn't have before and with ports that were no longer functional — damage that did not exist before I shipped it. Since August 5, I have been going in circles: Extend has been "investigating" for weeks with no resolution Their agents cannot agree on whether the damage is from shipping or the repair facility — and frankly, that's their problem to resolve, not mine Every time I speak with a different agent, I get a completely different answer — no consistency, no ownership Rather than making it right, their only solution has been to ask me to ship it back again at my own inconvenience, with no accountability for who caused the damage I have raised, clearly and repeatedly, that I should not be bearing the cost and burden of their mistakes And then there was Marco. After weeks of getting nowhere with frontline agents, I finally asked to speak with a supervisor. I was connected to Marco, and I have to say — he was the worst customer service interaction I have experienced. He was dismissive, had a poor attitude, didn't take the time to understand the problem, and simply said "no" to every reasonable request. A supervisor is supposed to de-escalate and find solutions. Marco did the opposite. The bottom line: My keyboard was damaged while in Extend's care I have been without it for weeks and I travel overseas soon and need it No resolution has been offered The supervisor made the experience worse, not better Each agent tells me something different Extend, I expected better. A warranty is a promise — and right now, you are not keeping it. I've lost my confidence in this product entirely. I would urge anyone considering Extend Warranty to think carefully before relying on them when it matters most.

I purchased an extended warranty through BarBq Guys on a CampChef grill with searing attachment. The searing attachment completly rusted out after a year or so (I bought a 3 year warranty) and they denied the claim, citing that "normal wear and tear" is not included. Well, if not, what is a warranty for? I will not be purchasing extended warranty any more!

My claim was easily processed in a timely fashion and I was able to get my product replacement without any hassle. Thanks, Extend!

I ordered 10 items from Midwayusa and five came with damaged and broken ammo cases. I took advantage of this service and received a refund on those items. Problem is, when I went to replace the damaged items, the refund amount was not enough to fully pay to replace them since the new purchase was under $100 and MidwayUSA charged $16 for shipping. So, I had to buy less because of the shipping cost.

By far the easiest experience I could have hoped to have for a return/replacement. The hardest part about the whole process was having to take a picture of the damage, which just shows you that this was an easy process. I am very happy with this experience.

A little confusing since my email changed but we easily worked it out and i got a replacement for my item.