Express ScriptsReviews of expressscripts.com

If you are ever considering using Express Scripts, think twice. They suddenly charged my card a large unauthorized amount of money. When I contacted them, over the course of several hours of being on hold, hung up on, and transferred around from one incompetent person to another, I was given numerous different bull excuses for the charges. In the end, they simply insisted I had authorized the charges. When I asked for proof, they told me no - that if I wanted proof I need to get a court order. Prior to that experience, they randomly canceled a prescription I had been on for years. I had to spend hours dealing with their robotic system and impotent employees to even find out that they didn't actually know why this happened. Eventually I had to get my doctor to call it in again, at which point they more than doubled the price of the medicine. I have also been without medication for weeks at a time because it takes so long for them to process and ship orders. Truly horrible company. Give your money to someone else.

Like all benefits administrators the company makes money from denying you coverage, not from keeping you healthy. But they are more aggressive than most. Their bet is you will give up, so they can make more money. Next time I am offered a job, I will seriously consider declining the offer if they use this awful company.

So confusing trying to get meds for type 2 diabetes given initial difficulty to speak to a person then told there is a 'preferred 'med no clear notice if their preffered med would even be compatible for patient ended up going w pharmacy we use and picked up same day. What a run around!

I would tell people not to use express scripts mail pharmacy. This pharmacy wasn't very good with filling and shipping orders before Cigna bought them and they have gone downhill since. They use dhl ecommerce to move shipped prescriptions from the pharmacy to USPS. No clue why, but when you try to track a shipment dhl says they have transferred to USPS and USPS says it's still at dhl. I submitted a prescription order on 7-13, exp scpts says it shipped on 7-21. Why 7 days to ship a very common medications. On 7-24, USPS still says it hasn't received the package. This same thing happened last time I ordered and Exp Scpts ended up having to reship. These people have no idea what they are doing. I'm going to ask my doctor to change my prescriptions to Walmart. Done with these people, they are terrible. Oh and if you call, good luck, they never acknowledge they mess up and just try to talk around it instead of effecting a solution. They are terrible. Don't use them.

DO NOT USE THEM! They are bad and have no clue and dot care.

It’s downright irresponsible for any company to use these clowns for their employees’ prescription needs. You either wait forever to have necessary life sustaining medications sent or you get price gouged at the pharmacy. I’m type 1 diabetic and have had my insulin orders delayed or just not sent. It’s irresponsible for the government to allow this useless company to be responsible for people’s medications.

CRITICAL glaucoma eye drops LATANAPROST, to prevent blindness quantity shorted by 33 days each 3 month Rx period for years. CVS PHARMACY fills the entire 3 month period. SLOWEST PROCESSING TIME. 8/9/23. Eye med electronically sent in for infection and time sensitive, prednisolone drops. Express took more than 11 days to process it. I'm still waiting. Infection worsens. As of 6 July no eye medication. 92549. Criminally negligent.

All military benefits have been taken over by private contractors. Cigna bought Express Scripts and it’s all been downhill since then. I have only a few prescriptions but I now pay over $600/month out of pocket. Pharmaceutical companies have jacked up prices and congress won’t help. I can’t afford my meds anymore! We veterans were suckers to sign up to serve. We got low pay but were promised great benefits. Now they’re going away as billionaires get tax cuts and great support. E-S didn’t care! “Our contracts have changed.” The phone reps and supervisors could not have cared less.