Express ScriptsReviews of expressscripts.com

I was provided inconsistent information. The information changed with each person with whom I spoke. I later learned the first person had not submitted the prior authorization. I later learned from a supervisor that a prior authorization submission to the physician was not necessary. She said it could be done immediately by agent inputting certain information to which a response is immediate. In this case it was a denial after several phone calls to them and me contacting the doctor multiple times. It was a waste of time for all involved.

For five years, I have been on the same medication dose and frequency. Every time I have to order my medication there is a delay. It almost seems like resistance, because the delays are getting longer and longer. I am terrified of running out of medication each and every time. This time it was going to be a month or more until I once again responded with anger. I hate this path, plus it makes my blood pressure go to levels that put me in bed. Express Scripts needs a new process or better yet go back to your original process of 6 to 10 years ago. As of now, your company gets an F. Why would you put an automatic hold of two weeks on a prescription then another two weeks plus to proces and mail. I have immersed myself in your process so that I could comply with all your rules. What are you doing wrong? Where are you coming up short and how can you do better. What can I do, short of calling my attorney?

If I could give zero stars I would. Would not fill prescription without prior authorization. Was directed to moda who also called on my behalf. Given rude rude responses from Stephanie (calling herself a supervisor) who refused to contact or give her number so that a moda rep could speak with her. Moda was given another number for me to contact to give some more information to let them authorize the (eczema cream!). I spoke with Keisham who literally laughed in my face and said they didn’t want information from me and that I would need to contact my doctor to provide them more information. Come on! This is literally a scam based business. How can the city of Portland contract with them? They are red flagged by the BBB and have leagal action pending for shady and unauthorized, uncontracted withholding of meds.

OMG! I have been trying to get two different medications filled now for several months. One is an alternative for the other. For both of these medications, Express$hits keeps bouncing the status from 'In progress' to 'Need more information'. When in 'Need More Information' they say they need more information from the doctor. I have my doctor call them and it gets resolved. But in day or two - it is back to 'Need more information' requesting different info from the doc. Both of these medications have cycled through these two statuses 3-4 times. I have now been trying to get either of these medications for several months. I sent them an email a few days ago and got a voicemail back sending they would send me an email. They never did

I have been with Express scripts for the past 3 years as prescription service provider. They are extremely slow and casual about how they fill people's prescriptions. They take forever to fill the prescriptions. Every time they receive a new prescription from the doctor they keep asking doctors for useless clarifications and put the orders on-hold. These issues never get resolved unless you make multiple calls to them. Even when you make these calls it is very difficult to reach a pharmacist and it is very frustrating. Feels like I am dealing with some type of bureaucratic governmental agency. Unfortunately I am stuck with them as this is the only option available thru my employer which is also the reason they can get away with this type of poor service.

Ordered script 3 days delivery, called Ten days later they sent the order out an entire week after receiving it , still isn’t here ,

It takes 10 days to get an order them even for prescriptions that are a simple refill where they do not have to contact a doctor. I have no idea how they expect people to wait that long for their medications. And when you contact them for help, it's so difficult to get anyone who can resolve the issue.

We entered a temporary address for three months and they accused us of moving permanently. They continue to harass us and I guess were stuck with them until next enrollment.