Express ScriptsReviews of expressscripts.com

horrible customer service, provided wrong info for Pharmacy

POOR COMMUNICATION....THEY DON'T CARE ABOUT GETTING YOUR MEDICATION TO YOU IN TIME...THEY TREAT MILITARY RETIREES VERY BADLY....PHONE HELP IN NOTHING BUT A JOKE TO THIS COMPANY!

It took much too long to receive my medication. My Dr submitted a new prescription on March 21 and I did not get it in the mail until April 1. Fortunately I had a backup, but that could have been a critical situation. They use DHL for shipping, which I didn't even know was still in business. Last year my RX plan used CVS mail order pharmacy, which I was very happy with, I never waited more that 3 days for meds to arrive.

After my insurance company changed from the CVS Caremark for home delivery to Express Scripts, it has been over 60 days and still have not received my scripts. I am so glad that I had extra from a mistake with the prior mail order service,

Terrible. They will just not deliver your medication, when you call to report this they refuse to do a single thing to track it down and get it to you, and refuse to send a replacement until 30 days has passed. It should go without saying that 30 days, plus an additional shipping period, is an unacceptable amount of time to wait for necessary medication, yet this has happened twice now with two different meds. My insurance company used to run its own home delivery pharmacy with good service, but it has gone so far downhill since Express Scripts took over that I am looking to switch.

Horrible, the service of the reps at Accredo. If i could give zero stars, that still wouldn't be correct for the service I've received.

I have yet to get an order from there that didn't involve some sort of screw up and me having to call them multiple times. I have one medication I depend on that is hard to get so I am stuck with them. Last month it took 5 phone calls and arrived 23 days after I ordered it, and 10 days after I had run out. This month they cancelled my meds bcz they didn't have the generic (but the DID have the brand). No phone call. Nothing. After finally getting it resubmitted they said they needed 5 additional business days to fill it. That was 8 days ago. Express Scripts causes me so much stress every month! They have no idea what they are doing.

Simply put they want to kill the people. Can't get a prescription in a timely manner, over charges for copay, won't acknowledge when an order is cancelled and won't acknowledge requests in change to customer profile. STAY AWAY.