Express ScriptsReviews of expressscripts.com

I'm writing this review to share my incredibly frustrating experience with Accredo and Express Scripts. These companies seem to exist in a parallel universe, completely unable to communicate or coordinate with each other. One of the most infuriating issues I encountered was Accredo's creation of an alternate account for my prescriptions without my knowledge or consent. This account was inaccessible to anyone unless I escalated the problem, a process that was required for every single refill. It's as if these companies were intentionally trying to make things as difficult as possible. The employees at both Express Scripts and Accredo consistently demonstrated a lack of knowledge about their own jobs. When I called to refill my prescriptions, I was repeatedly told that my doctor had canceled the refill, only to later discover that the pharmacy had actually canceled it due to a missing prior authorization. Even more frustrating, some Express Scripts employees were able to find the prior authorization, while others couldn't, leading to endless confusion and frustration. Dealing with these companies has been a significant time-consuming ordeal. I've spent hours on the phone, often having to take days off of work just to resolve simple prescription issues. Express Scripts' sudden requirement for prior authorizations for every refill has turned what should be a routine process into a nightmare. Thankfully, my doctor's office has found an alternative way to fill my prescriptions without involving Accredo or Express Scripts. I sincerely hope that others can avoid the same level of frustration and inconvenience that I've experienced

The only way one can discuss prescription issues is first, with an automated system, no live person, and it took almost 30 minutes of answering questions not related to the reason I called. Finally, the automated system decided to transfer my call to a live associate. However, I spent nearly another 30 minutes trying to get them to understand the reasons for my call and they refused to transfer my call to a pharmacist who could have helped me in minutes. So, I decided to email express scripts explaining my issue, but they do not let anyone have access to their email address. I finally found their mailing address, so I will be composing a registered letter to EXPRESS SCRIPES, 4750 E 450 SOUTH, WHITETOWN, IN 46075. This appears to be a very difficult and unfriendly pharmacy to deal with. If I had been allowed to speak to someone with pharmacy knowledge, my issue would have been managed in just a few minutes. As such, it seems to be going on and on. I do not recommend this company, their website, and the associate was unknowledgeable, not helpful with my issue and unwilling to take that extra step to help a customer. Finally, a kind and helpful supervisor was able so shed light on my issue and was very kind helpful and concerned. However, the time it took to reach that level was unacceptable and the automated system was horable.

I really wish I had checked the reviews for Express Scripts before switching to mail order. This is an ongoing nightmare. The ones arriving are not the ones I needed or requested to refill. The one med I did need they wouldn't fill until the refill date - making no allowance for mail time. So I was out for several days. They wanted $26 for overnight delivery. What a racket.

This is the absolute WORST company to deal with! They give conflicting information, they deny your medication even though they say it is covered. They are patronizing on the phone if you are actually able to get hold of a live representative. They give you the runaround and cause you to go long periods of time without your medication. I would never use them again if my employer would switch to a different prescription provider.

The pharmacist was on an ego trip and was patronizing.

When your prescription comes up for renewal don't click the button for express script to send a renewal to your doctor. Call your doctor and ask for a renewal from your doctor. I take an inhaled steroid and the prescription gives me 3 inhalers for $76.00. If you allow express scripts to communicate with the Doctor you will receive 1 inhaler for $76.00 even though express scripts know you have had 3 prescriptions filled for the past 5 years for the same amount. They will rip you off and say they can't tell the doctor to ask for 3 at the same price.

Horrible customer service. You must stay on top of them to get what you need. The app isn't the most user friendly. I transferred a prescription from Walgreens to E.S. I even called their customer service to let them know I needed both strengths to equal the amount I'm supposed to get. E.g., I'm to get 75 mcg, but the drug co. doesn't make this strength, so I get 25+50, so that's 2 different prescriptions. The lady left me on hold for 27 minutes to speak to the pharmacist to ensure I got both. Did I get both? Nope. Just the 25 mcg one. I called to let them know, and absolutely the tech took zero Accountability.

I was astounded at the number of one star reviews as well as the consistency of the issues noted. in the past two months I have had 6 prescriptions cancelled. I have had to call my Dr office multiple times to get a prescription sent to a local pharmacy. I have been told multiple times that my Dr has not responded. The Dr Office was able to provide dates and times of their response. I made at least 12 phone calls from late June until this week. 12 calls in 3 weeks. I am starting Medicare in November, and I will choose a prescription plan that does not use express scripts.