Express ScriptsReviews of expressscripts.com

Express Scripts is the absolute worst insurance I’ve ever had. I’ve been on 5 medications for 15+ years and every month there is some kind of problem. Prior auths needed for SAME medications & customer service is terrible, rude & no help when I call.

It is rare that I write reviews about anything related to the medical industry, as I have worked in the medical field for many years and can understand the flaws, especially on the operations side of the industry. However, there is a first time to have to write a review, and it starts with Express Scripts. My dermatologist has sent in a script to Express Scripts in mid-April for a specific injection. Express Scripts has cancelled my script twice, end of April and end of May. My dermatologist sent in all the correct information including a prior authorization and I have also provided a co pay card for payment and Express Scripts still has the audacity to not fill the medication properly. Constantly always giving the runaround. Furthermore, this particular medication has been processing for a THIRD TIME since JUNE 15TH 2025. I could only imagine if the medication needed was a lifesaving medication. If you are counting on Express Scripts to keep you alive, I would highly recommend that you do not and find a different alternative. Lastly their staff and communication process are absolutely horrible. All the staff does is bounce you around until they find a staff member that might know what they are talking about. Unfortunately, due to Express Scripts, I continue to suffer with my symptoms and have given up chasing Express Scripts down to figure out the issue as to the horrendous delay of receiving my medication. I would rather continue to just suffer from the symptoms I am dealing with then to constantly try and reach out to Express Scripts. I am looking at other avenues to possibly find, such as Goodrx which I have had to use for other medications as Express Scripts charges double versus Goodrx. If you want to find out more about Express Scripts, just do a simple google search regarding a Michigan Antitrust Lawsuit since April 2025. It doesn't stop there! Accredo, which is a subsidiary of Express Scripts, is no better. Try speaking with both at the same time and the staff has NO CLUE what they are doing. Shame on Express Scripts on the way they treat their customers!

Express Scripts have left with me without medications more times than I can count. These window licker could care less if people get their meds. I was told faxes were repeatedly sent to my provider (who states otherwise). I was told by a head window licker they sent the request on 6/17 and the again on 6/28 ( a call from me prompted them to send it again). I asked what they would do if I never called and was told, they cancel the order. My provider never received anything. I've seen where people's spouses have died after not receiving meds. Express Scripts/Accredo are murderers....

I am writing this review right after I got off the phone with their customer service department. DO NOT USE THIS PHARMACY. I tried it because retail pharmacies have become a nightmare, but this place is even worse. Also I would avoid speaking to the pharmacist here because they are nothing but trouble.

I agree with the comment being run by a bunch of morons. One of my prescriptions did not get delivered back in February, so I had to reorder and pay the deductible again. That also extended the clock on the medication even though my first order has never been delivered. Fast forward 90 days, and they will not refill the medication because it is "too soon to fill." Five phone calls and almost an hour and a half of "Please hold for 3-5 minutes", and it still is not fixed. I was told on every one of the calls that they would override the situation (and the last one even asked me to pay again, which I agreed to do), but it still does not show as being filled. It has been a week, with almost daily calls to check. I have 4 days of medicine left, and their best response is that they are sorry and understand the frustration. Obviously, the DO NOT understand.

They send a tempting offer, then they supposedly process the order for a long time, and finally send a refusal, making you guilty of the fact that they cannot fulfill their promises. An absolutely useless and even harmful resource.

If you are shopping for insurance, run as fast as you can from an insurance plan using Express Scripts as the pharmacy benefit manager. Express Scripts did not use their own criteria for approving my medication and uses pharmacists to do a physician’s job. They denied coverage for 6 different medications for diabetes. I met all of their criteria 5 months and 6 denials ago. The last medication that was denied for coverage was Janina with Metformin as a suggestion. If these geniuses would have looked, they would have known that they paid for my metformin for 4 1/2 years. The excuses used to deny me was a litany of “the form wasn’t filled out correctly”, “the doctor didn’t use the right form” , the doctor didn’t indicate you had type 2 diabetes, etc. They ended up just saying “not medically necessary.” I met their own criteria from the get-go!

My previous employer's insurance carried Express Scripts pharmacy. The name 'Express Scripts' in itself is false advertising. After placing an order, it would typically take two weeks for the medication to arrive at the house. I had a recent change of employment and thus, a change in insurance provider. They actually use Amazon pharmacy. They notified me of a prescription that was ready to be filled on a Sunday just prior to a holiday. I requested that to be filled the same day. It was shipped moments later!